Help: think I’m going to cry. I’m still pretty new to 2023 honey Pro but have upgraded to 2026. I’ve follow the instructions and nothing seems to work properly.!
Zigbee devices online but not responding after the restore:(
Help! I’ve sent a ticket to Homey but was hoping to fix whilst I am home today. Any support from anyone would be amazing 
What error message do you see when controlling a device? Can you check this page:
After restoring a backup on Homey (2026), most of my Zigbee devices (mainly Aqara wall lights / switches) show as online (no red triangle) and can be added / re-added, but they do not respond to on/off commands from Homey.
I’ve tried:
Multiple Homey restarts (with long wait times)
Waiting for the Zigbee mesh to stabilise
Re-adding devices via Zigbee (not Aqara App)
Removing and re-adding devices
Devices pair successfully and appear online, but control does not work. Re-pairing doesn’t fix it.
What happens if you perform a ZigBee reset from the developer tools page and then try to re-add devices?
Note that all ZigBee devices will be unpaired from Homey when performing a ZigBee reset, so you need to pair all ZigBee devices again.
Thanks — yes, I understand that a ZigBee reset would unpair all ZigBee devices and require re-pairing them.
At the moment, I don’t have a visible ZigBee reset option in the Homey 2026 UI, and I’m cautious about triggering a full ZigBee reset unless it’s confirmed as the correct fix, because I have a large ZigBee network (mostly Aqara routers and wall devices).
The current behaviour is:
Devices pair successfully and show online
They don’t respond to commands
Re-pairing individual devices doesn’t resolve it
I consistently get “Timeout after 10000ms” during pairing/binding
So before wiping and rebuilding the entire ZigBee mesh, I’m trying to confirm:
Whether this is a known Homey 2026 post-restore ZigBee coordinator issue
And whether a ZigBee reset (via dev tools or support) is the only reliable fix, or if there’s a safer recovery pathh
If you’ve done a ZigBee reset in Homey 2026 specifically after a restore and it resolved this exact “online but non-responsive” Aqara behaviour, I’d really appreciate hearing that experience.
This is a (very annoying) UI timeout, the process itself should continue. But then there’s no notification or such. It seems like Athom has left the zigbee building long ago in terms of improvements and fine-tuning.
For understandable reasons, it’s somewhat hidden:
https://tools.developer.homey.app/tools/zigbee
A zigbee reset doesn’t wipe anything but the connections and info of all previously paired (& removed) devices.
https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930/4
The only real pain in the ass here, you’ll have to re-pair all zigbee devices again:
Either,
by web app, right-click the device and pick ‘Repair’,
or,
by activating the actual devices’ pair mode;
Start with mains-powered devices, from closest (to Homey) to farthest;
Note: to repair battery powered devices, continously push the pair button momentarily every other 1 to 2 seconds. Otherwise they go in sleep mode and can’t be reached anymore.
Not that I know of.
Simply create an offline backup prior to resetting the zigbee network
This copies your Homey 1:1 (unlike cloud backups, which won’t save your ass in this particular case).
After restoring this backup, everything should be reverted.
It’s very likely the case here, see:
https://community.homey.app/t/zigbee-issue-with-homey-pro-2026-migrated-from-homey-pro-early-2023-using-usb-restore/147238
I restored a zigbee free Pro 2019 cloud backup to a Pro 2026, but I had to reset zigbee 4 times until I could pair any device.
This was just to test if everything is functioning.
As I moved to zigbee2mqtt some years ago, I can’t share info about the behaviour of paired zigbee devices of my Pro 2026.
Hi, so I had to go back to Homey Pro 2023… because the 2026 completely destroyed my Zigbee network and almost my marriage. We were away for the weekend, and sometime during that time Homey 2026 apparently restarted itself and took almost all Zigbee devices down with it.
As a result, I couldn’t control them, some lights were randomly on, others were blinking, devices couldn’t be repaired, couldn’t be removed, and couldn’t be added again. Absolute joy.
I tried restarting Homey, power cycling (PTP), a soft reset and restoring from backup, restoring from a different backup, a factory reset via cable and then restoring a backup…
The result was always the same. Half of the house lighting up whenever it felt like it, the other half either completely dark or blinking like a disco. And this whole circus only calmed down when Homey 2026 was physically unplugged from power. Only then did the blinking stop, and only then was it at least possible to reset devices into pairing mode, etc.
So I’ve already contacted support saying I’ll be returning it. This is not how I imagined a new device would work… and my wife definitely didn’t either. I’ve been sitting here for about 7 hours trying to fix this, and the only thing that actually helped was going back to Homey Pro 2023.
Also, resetting the Zigbee network is not a solution for me. I have around 96 Zigbee devices across the house, and some of them are a real pain to reset. In many cases it has to be done via the circuit breaker, which also resets several other devices at the same time. When you then end up with four identical lights in pairing mode, Homey has trouble distinguishing between them.
I’ve tried a full Zigbee reset once in my entire history with Homey, when I significantly expanded the number of router devices. It took a full day of work.
Unfortunately, a Zigbee reset followed by repairing each of the Zigbee devices (via Maintenance > Try to repair) is the only option currently. Also check this thread:
Thanks for posting this. Really useful to know I am not the only one experiencing a nightmare and there are a number of others too. Watch don’t understand is that Homey seem to be sticking there head in the sand !!! Now that you have a HP2023, have you managed to get it all working again? I think I’m going to do the same but as a relatively newbie, it would be good to know that the pain the ass if changing it all back has worked 
Hi, I have switched from 2026 to 2023, restored backup (last one from 2023)… and everything works perfect (maybe a bit better than before). I repaired only one ikea remote control.
No zigbee reset, no repairing zigbee devices.
Thanks Jiri for taking the time to come back to me.. Really appreciated. I’m kicking myself for sending back my 2023 HP as I could have just plugged it back in and all sorted!
I think I’ll have to do the same and hope that I have the same luck as you…. Terrible to think I’m having to rely on luck!!
Thanks
