Help: think I’m going to cry. I’m still pretty new to 2023 honey Pro but have upgraded to 2026. I’ve follow the instructions and nothing seems to work properly.!
Zigbee devices online but not responding after the restore:(
Help! I’ve sent a ticket to Homey but was hoping to fix whilst I am home today. Any support from anyone would be amazing 
What error message do you see when controlling a device? Can you check this page:
After restoring a backup on Homey (2026), most of my Zigbee devices (mainly Aqara wall lights / switches) show as online (no red triangle) and can be added / re-added, but they do not respond to on/off commands from Homey.
I’ve tried:
Multiple Homey restarts (with long wait times)
Waiting for the Zigbee mesh to stabilise
Re-adding devices via Zigbee (not Aqara App)
Removing and re-adding devices
Devices pair successfully and appear online, but control does not work. Re-pairing doesn’t fix it.
What happens if you perform a ZigBee reset from the developer tools page and then try to re-add devices?
Note that all ZigBee devices will be unpaired from Homey when performing a ZigBee reset, so you need to pair all ZigBee devices again.
Thanks — yes, I understand that a ZigBee reset would unpair all ZigBee devices and require re-pairing them.
At the moment, I don’t have a visible ZigBee reset option in the Homey 2026 UI, and I’m cautious about triggering a full ZigBee reset unless it’s confirmed as the correct fix, because I have a large ZigBee network (mostly Aqara routers and wall devices).
The current behaviour is:
Devices pair successfully and show online
They don’t respond to commands
Re-pairing individual devices doesn’t resolve it
I consistently get “Timeout after 10000ms” during pairing/binding
So before wiping and rebuilding the entire ZigBee mesh, I’m trying to confirm:
Whether this is a known Homey 2026 post-restore ZigBee coordinator issue
And whether a ZigBee reset (via dev tools or support) is the only reliable fix, or if there’s a safer recovery pathh
If you’ve done a ZigBee reset in Homey 2026 specifically after a restore and it resolved this exact “online but non-responsive” Aqara behaviour, I’d really appreciate hearing that experience.
This is a (very annoying) UI timeout, the process itself should continue. But then there’s no notification or such. It seems like Athom has left the zigbee building long ago in terms of improvements and fine-tuning.
For understandable reasons, it’s somewhat hidden:
https://tools.developer.homey.app/tools/zigbee
A zigbee reset doesn’t wipe anything but the connections and info of all previously paired (& removed) devices.
https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930/4
The only real pain in the ass here, you’ll have to re-pair all zigbee devices again:
Either,
by web app, right-click the device and pick ‘Repair’,
or,
by activating the actual devices’ pair mode;
Start with mains-powered devices, from closest (to Homey) to farthest;
Note: to repair battery powered devices, continously push the pair button momentarily every other 1 to 2 seconds. Otherwise they go in sleep mode and can’t be reached anymore.
Not that I know of.
Simply create an offline backup prior to resetting the zigbee network
This copies your Homey 1:1 (unlike cloud backups, which won’t save your ass in this particular case).
After restoring this backup, everything should be reverted.
It’s very likely the case here, see:
https://community.homey.app/t/zigbee-issue-with-homey-pro-2026-migrated-from-homey-pro-early-2023-using-usb-restore/147238
I restored a zigbee free Pro 2019 cloud backup to a Pro 2026, but I had to reset zigbee 4 times until I could pair any device.
This was just to test if everything is functioning.
As I moved to zigbee2mqtt some years ago, I can’t share info about the behaviour of paired zigbee devices of my Pro 2026.
