I too submitted a support ticket for a problem, but for Z-wave switches responding slowly (problem detailed and solved here). I got a response about 4 weeks later:
Thank you for reaching out! While we’d love to assist you, we focus on general support and can’t dive into user-specific configurations.We encourage you to check out the Homey Community Forum. It’s a welcoming place where knowledgeable users share their insights and might be able to help you out. If you haven’t explored it yet, we also recommend checking Homey’s Knowledge Base for valuable tips and information.
Turns out by increasing the polling interval on the Leviton Z-wave dimmer modules, the latency in response was addressed. As per the helpful solver on the Forum I submitted a suggested to the Leviton “official app” github site to consider increasing the default setting for the module in the Leviton app and sadly got a response about a week later dismissing the suggestion and missing key information that was in the post.
So much potential, but Athom support is currently slow, unresponsive, imprecise and inaccurate. 
