For the past few weeks, I’ve been having problems on a daily basis using Homey with my Ikea lights: devices are not found, unavailable, timed out, app has crashed, unrecognized, etc. I keep having to unplug, replug, reprogram, etc. It’s exhausting and deeply disappointing. Has anyone else here been having these issues recently? If so, what could be the cause and solution? Many thanks in advance for your feedback!
Which version? Zigbee or Matter version?
Do you use Homey Cloud or Homey Pro?
Homey Bridge + Cloud, Zigbee (Ikea Jetström and Tradfari spots)
Did it mention that the app crashed? That’s an issue on Homey’s servers, you should contact Homey support here:
Yes, the Ikea app has apparently crashed several times. (It’s not the only issue, though.) Thanks for the link.
Yes, the app crashes on Homey Cloud in that case. The Bridge doesn’t run any apps, it’s simply an antenna that’s controlled by the cloud so that the apps running on the cloud can send and receive Zigbee, ZWave, RF, IR and BLE inside your house. So the app crashes on their servers, you can’t fix that yourself.
Thanks. In that case, I’d say they’re having several issues in their cloud of late!
