Hi, I would like to report an issue with an app (Withings, after logging in spinner loads for 5 minutes or something and I get ETIMEDOUT on an oath2 URL), but the support link chain is a loop.
Does somebody know of a direct URL I can use to fill in a form or something?
So I start on the page of the app:
I Scroll down to the part about support
“Support
Having an issue with this app? Contact the developer here.” and click here
I click “Homey Pro” on that page, then “Apps”, then “Withings” and I see this:
Now my app is already up to date, so I click “Visit the Developer’s Support Website”, which brings me back to the top of the page I am already: Support | Homey
On the apps list, there should be ”Other” option which then gives to the option to Contact support.
I had to do the same, when I reported an issue with Withings Sleep, that no triggers trigger, i.e. don’t get an event that someone went to bed or got up.
Are you using username/password or the token to login? I’m using Withings too, and had issues too when I used the token, after changing to password everything seemed to be working
I just got a login screen. While registering the app I used Apple SSO, so I used that to login at the popup as well. (Did not notice a token or password choice) Only the last few days that resulted in a 5 minute loading spinner after which a timeout error occurred. That does not seem like normal behavior to me.
However, managed to report the bug with OH2TH and Peter_Kawa’s workaround. (Still think that correctly selecting the right app not working is something that should be fixed as well, but I got to send a message. ^^, On top of that the Withings app also wanted feedback about their product so dropped it there too.
Maybe it’s a coincidence or maybe someone read one of the messages, but this morning it started working again. Thanks!
You probably’ve read about the backlog of 2 weeks @ support…
I think, to reduce the load, they tried to make it as difficult as possible to create a ticket
Thanks!
