Bridge cannot connect

Im trying to connect a new bridge to an existing Homey system with a pro as base. After the bridge glowing blue i just get the text “Characteristic 0000ff02-0000-1000-8000-00805f9b34fb not find” efter a while. Anybody seen this and have a solution?

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Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support.

When you need direct support from Athom please visit Homey Support for our new help center.

If you need help you can read more about how to submit a support request.

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Thanks for the answer. I’ll try that.