In general it doesn’t matter if a Z-Wave, a Zigbee, a WiFi or a 433 Mhz sensor switches a Zigbee light switch. For all types of sensors, the signal is sent from the sensor to Homey, and Homey sends a signal to the light switch.
But as you mentioned already, other HP23 users reporting problems with Zigbee devices, that a Zigbee device has left the network.
That’s why I also ask @JacoPlaza to contact support.
Even though the Homey Aqara app was taken over by Lumi Technology Co, Ltd., the manufacturer of the Aqara products, I’m not aware of any contracts. Perhaps this information is limited to a small group of people at Lumi Technology Co, Ltd. Unlike other smart home systems, Homey is also not listed on the website.
Therefore, the correct contact for this problem would have been the developer of the Aqara app here in the corresponding forum topic (link) and/or Athom.
And if you click on “Having an issue with this app? Contact the developer here.” or “Support → Contact”, in the App Store, then you will also be directed to the corresponding forum topic of the Aqara app.
