Do you (and Athom’s lawyers) really think that this is good advice?
3 Likes
Depends on how the conversations are going. But going from how Tuya at some point said:“Well, we don’t honor the previous agreement, we want to see some money and are immediately cutting of new users” doesn’t really indicate they’re up for some fun 
Devices not working again today. Oh well.
If someone could release a Matter enabled, fire rated downlight, I would love to bin these Tuya lights once and for all.
1 Like
I reached out to Tuya to complain about the situation, and this is the reply I received:
Dear user,
Thank you for reaching out to Tuya Smart.
We sincerely apologize for the difficulties you are currently experiencing. Allow us to clarify the role of Tuya Smart in this context. As a product development platform, Tuya Smart provides developers with the tools necessary for product development, enabling them to enhance their products with smart features.
Regarding Homey, please note that Tuya has not developed an official app for Homey. Based on the information available, this development is primarily led by Homey. Therefore, if you encounter any issues while using their services, we recommend that you contact Homey’s official support for further information and assistance.
We appreciate your understanding and are here to help with any other questions you may have.
1 Like
I got the same answer.
We don’t know what they said, we only heard Athom’s side. If Tuya isn’t honouring a previous agreement, this should be handled by lawyers, and asking your users to start bothering Tuya about a deal that is essentially between Athom and Tuya doesn’t seem like a great way to resolve the problems.
Also, let’s not forget the amount of additional traffic that thousands, or even tens of thousands, of Homey users may cause for vendors like Tuya. Until now this traffic was hidden from view because the previous Tuya cloud app used per-user credentials, but now with the “official” app it’s easier to quantify how much traffic is coming from Homey’s around the world.
And it’s not the only vendor that apparently isn’t happy with this: I’ve seen more apps that are running into rate limiting issues lately. And let’s not forget the Hue/Signify debacle a few years ago, when Homey Cloud was first introduced. That’s the reason why Hue support on Homey Cloud is so terrible (no sensor/remote/switch support, device updates only once per hour).
Athom should put on their big boy pants. It’s not a startup anymore, you can’t get away with a nice smile and some smooth talking. If you want to offer your users the benefit of an easier Tuya integration, it’s not unreasonable to pay for that. Why would Athom make all the money and expect Tuya to offer their services for free?
3 Likes
Hey, I completely agree with you 
I don’t know what was exactly said. Yes, looking at how Athom stated things went down, bugging Tuya support directly by all individual Homey customers is not the most logical next step.
Now that Athom is part of LG, it would be a good moment to pick up stuff like this more serious.
Still, I am wondering: why did Tuya themselves create a Home Assistant integration? What’s in it for them?
1 Like
I think a lot of Home Assistant users are wary of using Tuya devices, so perhaps by offering an easier way of integrating them with HA they hope more HA users will start buying them?
1 Like
If that is the case (I know you are not sure of this!), Athom would be better of investing in their relation with Tuya telling them a lot of Homey users will start buying way more Tuya devices if they collaborate and create an official app that is 100% supported by Tuya
2 Likes
I got the exact same answer. Copy Paste
Of course. The statement “well guys, start bugging their support” will be more of a negative impact than asking the question by all Homey users will be a motivator for Tuya
3 Likes
I think another major difference is that Home Assistant is an open source, non-profit, platform. Athom is a for-profit company, backed by a multinational corporation, making money selling Homey and services, and it’s perhaps a bit unrealistic to assume that other companies provide their services for free while Athom is making all the money.
Agree to most although Tuya also benefits from hardware sales. The loss of homey customers buying their hardware will not have a large impact i guess. Not being an expert in protocols, isn’t it possible to shortcut the cloud and let homey talk directly to their hardware?
2 Likes
No, at least not in an official way.
Are all of your lamps the same protocol? There are seperate community apps for Tuya for separate protocols, e.g. the cloud app, the Tuya-zigbee app.
I don’t fully agree here. While Home Assistant is an open-source, non-profit platform, Nabu Casa is not. Nabu Casa directly benefits from increased adoption of the Home Assistant platform. So you could use the same argument ‘against’ them here.
Here too, we always structure our partnerships to be mutually beneficial. We actively promote our partners’ products. After all, Homey users are unlikely to invest in products that aren’t compatible with Homey.
4 Likes
This feels a bit like startup mentality, it is not the best route to request this from users. Fact is: people investigate options before choosing a home automation platform. As did i, what official apps and integrations are available matters in that case. I had home assistant, but did not like the integrations breaking and general instability. Why did i settle for Homey? Because it covered all of my existing install base and i wanted only 1 app to control all of it. I checked compatibility with all my planned new and legacy devices, including some with Tuya. My house has some build in tuya stuff (AC, thermostats, radiator), that i really wanted to integrate in my system (and i will not replace just because it is not zigbee/zwave/matter). So ofcourse the day I buy a homey, the integration with Tuya breaks I’m willing to be very patient, since I absolutely love the rest of the platform, but i cant shrug off the feeling that part of Homey (and the community) think: ‘jammer de bammer’, and that it will not get resolved with the urgency it has for some of your users… If this was escalated to a high priority, it would probably be LG themselves talking to Tuya right now asking us to sit tight, providing a timeline and a potential plan B. This ‘problem’ stems from a corporate take-over/buy in, you all probably got the ‘lusten’, now it’s time to cover the ‘lasten’.
4 Likes
Please, can’t we stop this non-discussion? It feels like I am on Facebook or X …
Let us wait for a solution.
Please moderator, moderate !
2 Likes
Home Assistant isn’t a Nabu Casa product, they sell services to benefit HA users. In that respect they aren’t much different from shops that sell HA hardware or installers that set up and maintain HA installations for their clients.
Sorry, but no.
“Voor niks gaat de zon op”, as we say.
The problems to connect Tuya to Homey for a several hours and find here that it is not possible at the moment. Now I try to connect a broadcom RM4Pro and it is visual in de Homey-app but it is not working and learning and reacting. It looks like that Broadcom is working with the same app-structure. Are the problems with Broadcom the same as Tuya?
