Hello, still I cannot use the app as I receive always an error message at login. I am based in italy where the login works with two factor authentication with sms. Happy to support if needed
Hello i tried this and it is the right log in email and password but it says āError: Too many step up tokens sentā from homey but I canāt come passed that. Is there a solution?
Iām from Sweden if that is helpful.
You can put the 2FA off in the MyPages of Verisure.
Maybe that will be working?
No, in Italy that option seems to be unavailable
I get the same āErrorā popup with no further information. In the account & services page there is also no option to remove the 2FA. 
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I have found a solution to this problem:
You can opt out of two-step verification under the Account/Login details menu and the Deactivate two-step verification option on My Pages. You need to sign in once with two-step verification to see this option.
If I understand correctly, one has to create a user with administrative rights and without any two step verification, to make this app work? It doesnāt seem very safe, does it? Is there a safer option?
I got new Verisure system a few weeks ago.
I would like to use the Verisure app on my Homey Pro 2023.
Till now, I was not successful ā¦
I would be very pleased to get in touch with somebody who was succesful in France ā¦
Regards
Obviously nobody knows what that means. If you want help, explain what you did, what did or didnāt work, if you got any errors, and if so, what they were.
I create a dedicated user in Verisure
I use the credentials of this user in the verisure app (on Homey) and I get this message :āError:Invalid username/password/authentication method combinationā
I am pretty sure about these credentials.
The issue is probably caused by the fact I should have desactivated the two factors identification.
But it seems not possible to do this on the Verisure software.
Itās why Iām interested to get in touch with an Homey user using the Verisure app, in France, as it seems that the localization could be of some importance ā¦
Did you read the instructions of the app?
Follow these steps to restore the connection:
- Log in to Verisure MyPages (web) with your username and password. Enter the verification code when you receive it.
- Go to Account and Subscription > Account > Login credentials > Disable 2-step verification
- Follow the instructions to disable 2-step verification.
Indeed, Iāve read these instructions.
Itās Ok for the item 1
But , for item 2, I canāt find anything looking like āAccount and Subscription > Account > Login credentials > Disable 2-step verificationā
Thatās why I need some help ā¦
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And youāre using the web app, right?
Also, generally speaking, 2FA settings are usually located around the same place where you can change your password, or other security-related settings.
Iām using the web app.
Even with a new user with administrator status, I do not find ani option to change the 2FA setting ā¦
I can only change the password !
I think that there are some difference depending of the country.
Thatās why Iād like to get in touch with a French user, if any !
Perhaps itās quicker to contact Verisure customer support?
Iāll going to try ā¦
I had the same problem 
, so I donāt think it depends on the country, but that you havenāt given the new user all rights to be able to remove 2FA? The user must have full admin rights.
If you go to your own normal admin user, you will see that the option to remove 2FA is there.
And you donāt need to use a PC - itās fine to use Chrome on your mobile, with Page for computer activated. At least on Android.
But then one can ask the question of how secure it is to have a user with all admin rights without 2FA activated.
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My special user has admin rights.
When I connect with my own credentials, I do not see this 2FA option ā¦
Iāve look at it in the users section. Is it the right place to search ?
I understand you were successful connecting homey app with your Verisure system. Right ?
@GD91 Yes I did connect it successfully
Iāve taken some screenshots from my mobile. This is how it looks like in Android Chrome, when you have Deskop site enabled.
Thank you for these explanations.
In fact, I have no access to mypages ā¦
The Verisure WebApp, I can access is not the same !
I tried to access to mypages, but my credentials are rejected ā¦
I asked Verisure customer service and they say that it is impossible (to cancel 2FA).
So, there are different Verisure implementations depending of the country.
I am very disapointed !!
