Yale Doorman (verisure)

Hi, are using the App ”Yale Doorman” (v1.1.1) to be able to have Homey to welcome the person opened the door… this has worked pretty well, but since a month back I have a issue that homey sometimes does not see who has opened the door. It feels like when we have “Auto lock” enabled i Verisure, homey is not able to read the information from the lock/verisure in time before the door has been locked, then the app will not trigger the flow…
And when I try to change the poll interval i can’t choose a value bellow 30 sec without getting a error, but I get a feeling that it can take more than 30 seconds before a flow is triggered…
Any other having these issues?