[APP][Pro] Synology Surveillance Station 2

@Patrick_Leliveld please check the link I shared in the previous post. Looks like that’s the issue you’re facing

I also added that to the FAQ Q3

The user “homey” already had admin rights and rights in synology see screenshots


@Patrick_Leliveld is this inside synology or inside synology surveillance station?

Yes in Synology and surveillance station see screenshot

@Patrick_Leliveld can you:

  1. restart the app (in homey)
  2. Try to login once again
  3. Send a new report

restarted the Synology Surveillance Station 2 app and tried to log in and it failed.

log; e5543538-2978-45f9-b80a-ec1ecb21f202

@Patrick_Leliveld I see a error indicating there’s something wrong with your MFA/2FA

Hi,
After my Homey Pro 2023 was updated to version 12.0.1, my camera no longer works through the Synology Surveillance Station 2 app.
I get error messages like “Missing Capability Listener: enabled” and "
Missing Capability Listener: button.repair_action_rules" when I try to edit the camera.

I have tried to remove the camera and add it again, repair the camera, restart both the app and the Homey several times but nothing helps.
I have not tried to reinstall the app.

Does anyone else have this issue with the new Homey version?

@SThyni didnt hear anything yet. But please send a diagnostic report

Done, c29f73ac-917e-49f3-a548-21c0d50752b0

@SThyni please check FAQ Q3 [APP][Pro] Synology Surveillance Station 2 - #4 by martijnpoppen

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That’s weird, I haven’t edited the user since I created it. But now it had All-Object Manager rights, when I changed to Administrator it works fine again.
Thanks a lot for your quick help!

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Hi
As the connection homey / surveillance station is periodically lost (no explanation why !), I have to repair the device Surveillance Station by inserting my credential.
Could you tell me if it is possible to have a script in Homey pro to reconnect automatically to Surveillance station ?
if yes, how to proceed ?
Thanks,

@Jerome_Lechatreux Please send a diagnostic report when this occurs again.

This should not happen and the connection should be kept alive

Do you use 2fa?

@Bulletcather no I don’t use 2fa

@martijnpoppen I did a diagnostic report 0C1A7A03 now,
but I’m not sure it will be useful because now the device is reconnected.

I have a lost connection after every restart of Homey. Maybe thats your explanation too.

@Jerome_Lechatreux That’s a Report for Athom employees i can’t use that. But please send a report when the issue occurs, otherwise i can only tell you that everything looks good :wink:


How-to send a diagnostic report:

  1. Via Homey Mobile app:

More - apps - Synology Suveillance Station 2 - settings wheel right top - send diagnostic report (put your email in the input field to make it easier)

  1. Via Homey Webapp

Settings wheel bottom left - Select Synology Suveillance Station 2 - Click on send diagnostic report

@martijnpoppen find the diagnostic report b3faee63-eb40-4e5f-93e9-e0267b447a81

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