Frequently Asked Questions
Q1: Reconnect/Repair your device
A1. Go to the devices settings, choose “Maintenance actions” and then “Repair”.
Q2: When your Synology reboots, the connection is lost with your device.
A1. Go to the devices settings, choose “Maintenance actions” and then “Repair”.
Q3 When the connection is not working make sure to check the following
According to the release notes of Surveillance station: 9.2.0-11289 theres a change in user roles.
- Inside Synology surveillance station
- Go to User
- Check if the user (which you use in Homey) has administrator priviliges. This is a requirement to use it with Homey.
As mentioned in the patch notes:
5.: Added support for a new default privilege profile named “Administrator” that grants users access to all objects and the ability to manage Surveillance Station settings. Certain actions that involve modifying DSM settings are restricted and require the user to be added to the DSM administrators group.
12.: Offering a streamlined interface by hiding the Map and Snapshot application from the main menu and desktop for users without view privileges.
