[APP][Pro] Philips Air Purifiers & Humidifier app - Healthy air, always

Apps
244

Hi Edwin,

is it possible to make the humidifier HU5710 work within this app? Thanks in advance for looking into this.

gr. George

245

yes published new version and solved many issues , it seems TP Link Deco is tricky or the coap library I use cannot handle all situations.

246

can you send me a diagnostic report so I can add the device.

thanks

247

Hi Edwin,

Adder as apparatus > 2020.

Code: 032d5747-1cbd-499d-8c38-d46a1d261331

Gr. George

248

Hi Edwin,

I just wanted to chime in because Iā€™m experiencing very similar issues.

First of all, thank you for creating and maintaining this app ā€” itā€™s really appreciated and super useful when it works :+1:

Iā€™m using Homey Pro (2023) with a Philips AC3421/13 (Purifier + Humidifier, >=2020 category). Unfortunately, Iā€™m also seeing frequent crashes ā€” multiple times a day. In Homey, the tile shows the red exclamation mark, meaning the app has crashed. Restarting the app fixes it temporarily, but after some time it crashes again.

Iā€™m currently running the latest version (1.0.73), where you mentioned several fixes, but the issue still persists for me.

A few additional notes:
ā€¢ Other apps on my Homey are stable, no similar issues
ā€¢ Memory usage is around 1.8 GB / 2.0 GB total
ā€¢ The Philips Air app itself only uses ~22.8 MB, so I donā€™t think RAM is the problem

Because of this instability, itā€™s unfortunately limiting how reliably I can use the app ā€” which is a shame, because otherwise itā€™s great.

I can see on the forum that youā€™re actively supporting and improving the app, so Iā€™m hopeful this can be resolved as well. If you need any additional information (diagnostic report or anything else), just let me know and Iā€™ll gladly provide it.

Thanks again for your work!

249

Hi @Rasket787 @Edwin_Biemond @NickW ,

Just to add that I see exactly the same behavior also. App crashes regularly. I made a flow that automatically restarts the app as a workaround.

Some things I tried and noticed:

  • I removed my TP Link set (Deco X50) and am using an Asus router now. But issue remains (although it seems less frequently)
  • I cannot 100% confirm but I have the impression the app only crashes when the device is in off/inactive state
  • I have the AC3420/10 model

I have disabled the automatic app restart flow and can create a diagnostics report next time it happens @Edwin_Biemond if that is helpful?

250

@Edwin_Biemond Diagnostics report: b10998fe-abd4-4e1b-900f-3748e9be51f4

251

hey,

please send a report. need to check if it some missing value

can you check your network. like use wifi 2.4 , no mesh or overlapping mhz with neighbours or zigbee. else use a new router. think some brands donā€™t follow all the standard.

I see a lot of corrupted or half messages , invalid hash etc.

252

Diagnostics report: c7480132-b8d1-4f54-9620-63bd6ea5a170

Hi,

Iā€™m running a UniFi system with multiple wired access points, and Iā€™ve set up a dedicated 2.4 GHz IoT SSID. The device is always reachable via the Philips app, and I havenā€™t experienced any general network stability issues so far.

We live in a semi-detached house, so the 2.4 GHz spectrum isnā€™t particularly congested in our area either.

Based on this, I donā€™t think the issue is related to my local network setup.

253

same for me , never have issues with my 2.4 IOT wifi, cloud is not the same as local. I think you got some packet issues.

please check what wifi options works better and is your homey wired?

thanks Edwin

254

on the test version added more logs about message corrupted, same for parse. like to know the packet size. and if I can ignore them .

in the next version I will ignore those messages

255

Hi Edwin,

Thanks for the suggestions.

My Homey is actually wired ā€” Iā€™m using a Ubiquiti UniFi PoE USB-C adapter, which is on the official list of compatible Ethernet adapters for Homey Pro. So from a connectivity perspective itā€™s basically running on LAN, not WiFi.

On the WiFi side, I did find something interesting: the Philips device was sticking to the AP on the 2nd floor, even though itā€™s located on the 3rd floor, and it didnā€™t want to roam properly. I reconnected it to WiFi, and now itā€™s on the 3rd floor AP. According to the Philips app it has full signal, and UniFi shows around -41 dBm, so signal quality looks excellent now.

I just made this change, so Iā€™ll keep monitoring. So far I havenā€™t seen any crashes, and I havenā€™t installed the test version yet.

Do you recommend installing the test version already, or should I wait and see if the issue comes back first?

Thanks!

256

please install the test version, prod with 2k install only have the invalid json issue left, I think sometimes I got part of the data.

test version also fixed invalid json. I see no crashes on 50 installs.

257

Thanks for the recommendation ā€” Iā€™ve installed the test version now.

Iā€™ll keep monitoring the system, and if I notice any crashes or issues, Iā€™ll report back right away.

So far everything looks stable.

Thanks!

258

Hi @Edwin_Biemond , do you know if the new Philips Series (i.e. PureProtect 3200) is also supported with your amazing Philips Air app for Homey Pro?

259

Hey,

it should be, do you have the exact type number? else it probably easy to add.

260

Wow, thanks for your swift reply! Didnā€™t expected this :smiley: It would be the models PureProtect Pro 4200 Series (AC4221/11) and PureProtect 3200 Series (AC3221/13).

261

good, so reading all values from your devices wonā€™t be any problem. to control them I need to add your version to. some code.

262

Thanks for the recommendation ā€” I installed the test version and have been monitoring the system.

Initially, everything seemed stable, but unfortunately the app crashed again last night.

The device was connected to the nearest access point, and throughout the whole time the Philips Air app showed a strong Wi-Fi signal (4/4, green), so connectivity doesnā€™t seem to be the issue.

Here is my diagnostic report number: 108413a4-b7f7-4df6-acdc-877a20034024

Iā€™ll continue monitoring and will report any further issues.

Thanks!

263

Hello @Edwin_Biemond ! :slight_smile:

Thanks for all the great work youā€™ve done with this app! :slight_smile:

Iā€™ve read in previous comments that you fixed AC3737, however it does not let me control it. I can see a few data, but I canā€™t turn it off/on, canā€™t set speed/target humidity. The temperature and humidity does not seem to be correct too :frowning:
Iā€™ve set it up as ā€œPurifier >= 2020ā€.
Diag report:
b2b5fe89-7fd6-44ae-9e30-4298c2ae60d7

Could you help me please where can I get the fixed version? Also, sometimes the app crashes. Like right after it did when I created the diag report :confused:

Many thanks! :slight_smile: