Hi Edwin,
is it possible to make the humidifier HU5710 work within this app? Thanks in advance for looking into this.
gr. George
yes published new version and solved many issues , it seems TP Link Deco is tricky or the coap library I use cannot handle all situations.
can you send me a diagnostic report so I can add the device.
thanks
Hi Edwin,
Adder as apparatus > 2020.
Code: 032d5747-1cbd-499d-8c38-d46a1d261331
Gr. George
Hi Edwin,
I just wanted to chime in because Iām experiencing very similar issues.
First of all, thank you for creating and maintaining this app ā itās really appreciated and super useful when it works 
Iām using Homey Pro (2023) with a Philips AC3421/13 (Purifier + Humidifier, >=2020 category). Unfortunately, Iām also seeing frequent crashes ā multiple times a day. In Homey, the tile shows the red exclamation mark, meaning the app has crashed. Restarting the app fixes it temporarily, but after some time it crashes again.
Iām currently running the latest version (1.0.73), where you mentioned several fixes, but the issue still persists for me.
A few additional notes:
ā¢ Other apps on my Homey are stable, no similar issues
ā¢ Memory usage is around 1.8 GB / 2.0 GB total
ā¢ The Philips Air app itself only uses ~22.8 MB, so I donāt think RAM is the problem
Because of this instability, itās unfortunately limiting how reliably I can use the app ā which is a shame, because otherwise itās great.
I can see on the forum that youāre actively supporting and improving the app, so Iām hopeful this can be resolved as well. If you need any additional information (diagnostic report or anything else), just let me know and Iāll gladly provide it.
Thanks again for your work!
Hi @Rasket787 @Edwin_Biemond @NickW ,
Just to add that I see exactly the same behavior also. App crashes regularly. I made a flow that automatically restarts the app as a workaround.
Some things I tried and noticed:
- I removed my TP Link set (Deco X50) and am using an Asus router now. But issue remains (although it seems less frequently)
- I cannot 100% confirm but I have the impression the app only crashes when the device is in off/inactive state
- I have the AC3420/10 model
I have disabled the automatic app restart flow and can create a diagnostics report next time it happens @Edwin_Biemond if that is helpful?
@Edwin_Biemond Diagnostics report: b10998fe-abd4-4e1b-900f-3748e9be51f4
hey,
please send a report. need to check if it some missing value
can you check your network. like use wifi 2.4 , no mesh or overlapping mhz with neighbours or zigbee. else use a new router. think some brands donāt follow all the standard.
I see a lot of corrupted or half messages , invalid hash etc.
Diagnostics report: c7480132-b8d1-4f54-9620-63bd6ea5a170
Hi,
Iām running a UniFi system with multiple wired access points, and Iāve set up a dedicated 2.4 GHz IoT SSID. The device is always reachable via the Philips app, and I havenāt experienced any general network stability issues so far.
We live in a semi-detached house, so the 2.4 GHz spectrum isnāt particularly congested in our area either.
Based on this, I donāt think the issue is related to my local network setup.
same for me , never have issues with my 2.4 IOT wifi, cloud is not the same as local. I think you got some packet issues.
please check what wifi options works better and is your homey wired?
thanks Edwin
on the test version added more logs about message corrupted, same for parse. like to know the packet size. and if I can ignore them .
in the next version I will ignore those messages
Hi Edwin,
Thanks for the suggestions.
My Homey is actually wired ā Iām using a Ubiquiti UniFi PoE USB-C adapter, which is on the official list of compatible Ethernet adapters for Homey Pro. So from a connectivity perspective itās basically running on LAN, not WiFi.
On the WiFi side, I did find something interesting: the Philips device was sticking to the AP on the 2nd floor, even though itās located on the 3rd floor, and it didnāt want to roam properly. I reconnected it to WiFi, and now itās on the 3rd floor AP. According to the Philips app it has full signal, and UniFi shows around -41 dBm, so signal quality looks excellent now.
I just made this change, so Iāll keep monitoring. So far I havenāt seen any crashes, and I havenāt installed the test version yet.
Do you recommend installing the test version already, or should I wait and see if the issue comes back first?
Thanks!
please install the test version, prod with 2k install only have the invalid json issue left, I think sometimes I got part of the data.
test version also fixed invalid json. I see no crashes on 50 installs.
Thanks for the recommendation ā Iāve installed the test version now.
Iāll keep monitoring the system, and if I notice any crashes or issues, Iāll report back right away.
So far everything looks stable.
Thanks!
Hi @Edwin_Biemond , do you know if the new Philips Series (i.e. PureProtect 3200) is also supported with your amazing Philips Air app for Homey Pro?
Hey,
it should be, do you have the exact type number? else it probably easy to add.
Wow, thanks for your swift reply! Didnāt expected this 
It would be the models PureProtect Pro 4200 Series (AC4221/11) and PureProtect 3200 Series (AC3221/13).
good, so reading all values from your devices wonāt be any problem. to control them I need to add your version to. some code.
Thanks for the recommendation ā I installed the test version and have been monitoring the system.
Initially, everything seemed stable, but unfortunately the app crashed again last night.
The device was connected to the nearest access point, and throughout the whole time the Philips Air app showed a strong Wi-Fi signal (4/4, green), so connectivity doesnāt seem to be the issue.
Here is my diagnostic report number: 108413a4-b7f7-4df6-acdc-877a20034024
Iāll continue monitoring and will report any further issues.
Thanks!
