What @martijnpoppen ?
if I just test the notification, I receive it well.
I use home mode
Hmm thats strange. What you can do is add a timeline notification and see what the Person tag is outputting
ok, i test
I tested face Recognition as well and noticed the same thing. Eufy recognized diferent people in front of a camera. But in Honey the person is detected as Unknown
@Frank_Verschoor or @Matthieu_Moreau
Can you whenever you get a new Face Detection send me a diagnostic report for that?
You can do that via the mobile homey app:
More - apps - Eufy Security - settings wheel right top - send diagnostic report
There is
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@Frank_Verschoor In your case I do see correct Person detections coming in:
[log] [NTFY] - 4. Eufy Livingroom - Triggered NTFY_FACE_DETECTION - with state: true - tokens: { user: 'Frank' }
Last time it didnât work:
[log] [NTFY] - 4. Eufy Livingroom - Triggered NTFY_FACE_DETECTION - with state: true - tokens: { user: 'Unknown' }
Hello, I try to connect a device in homey, but i canât get any further than the captcha code.
After filling in the code it states that there arenât any devices.
I tried three differrent accounts which all have devices in the app from eufy itself.
Any help would be appreciated 
Hi @Stortkoker
Couple things we can check:
- Did you share the devices with the extra account as a house or as shared devices? (Should be as shared devices, house sharing can give unexpected results)
- did you select the correct region
- did you accept the devices in your extra account?
- If you login here do you see the cameras?: Https://mysecurity.eufylife.com
1 Like
good morning
I confirm that the âpostwomanâ was recognized by eufytoday , but that the flow did not work
That it
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Iâm having real issues with trying to fix device connection. I activated my dual doorbell a while back and set up a separate user to get it into homey. But since I wanted to wire it up, it has waited for 2 months for electrician just lying around. Now that itâs up I cannot seem to repair connection.
I have also tried removing the app and devices, but I donât seem able to. How can I start from a clean slate to avoid the repair flow?
Hey @Sigurdur_Birgisson
Not sure what issue you get. But you can uninstall the app in Homey then it will remove all the related Eufy things
And then I would suggest creating a new extra account in Eufy and start from there
@Matthieu_Moreau really strange theres nothing coming in in the app.
But next time can you send a report directly after you got the event?
Then its easier to check it
for the moment I deleted it because it made the base ring every time it detected it and I canât find where to change that on EUFY
