:uk: - Eufy Security Smart Home Simplified [image] martijnpoppen: :warning: App status — please read before posting an issue :warning: Last updated: 3 August 2026 In short: Eufy is moving everything to their new “Mega” platform and switching off the old system this app uses. The app is now in m…

about 12 hours ago all my cameras, 2 indoor and one dual cam doorbell stopped reporting events to homey, i cant workout whats going on, heres the report number 6e72ec1d-a27a-410d-a893-e1bc0589aa93

@Ronwell can you explain which events you expected ?

any motion event or person events that would normally trigger my flows, even in the device history the most recent event was over 12 hours

@Ronwell and all notifications are enabled in every security mode? FAQ Q1 [APP][Pro] Eufy Security - #4 by martijnpoppen - Apps - Homey Community Forum

yes everthing is enabled and it was all working perfectly the day before it stopped

Hello, I have eufy indoor 360 camera. I want to have snapshots from this cam on my dashboard. I can see snapshots from cam directly in the device, but on dashboard there is always event picture. Can I somehow set that cam will be always showing snapshot on dashboard? Thank you!

@Jan_Vitasek yes select the snapshot image in your dashboard :slight_smile: [image] select display and check Snapshot

yes i have 3 accounts, one for my phone, one for my wall panel and one for homey. when i woke up 3 hours ago i noticed my eufy events have started working again. although my wired eufy dual cam doorbell battery shows it has gone dwn to 80% which is odd as its wired

@Ronwell and you don’t have any changes in your security mode? like switching between modes?

[APP][Pro] Eufy Security

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martijnpoppen December 9, 2024, 12:19pm 6567

@Ronwell nothing to see in the logs
Do you use 2 separate accounts? One for homey and one for your phone?

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[APP][Pro] Eufy Security

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