@shaunnicholson no that can’t be it as the api is still the same.
Did you accept the invite like i mentioned?
Yes accepted the invite, checked if they where in the shared account too
@shaunnicholson can you maybe share the robovac with me as well so i can debug?
Yes sure, how would I do that?
@shaunnicholson I’ll dm you my mail adress
1 Like
Hi @martijnpoppen,
I am facing the same issue where my eufy robovac could not connect and after removal it says no units are available 
Have you found anything there could cause this issue?
Hey @_Pabst
Please send a diagnostic report
It can be anything so hard to draw conclusions here
Is the Omni C20 supported at the moment?
@Kyle_Michiels it should work
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Hi Martijn,
I see the S1 listed among the supported vacuum cleaners.
Could you confirm whether the S1 Pro is also supported, or does it use a different protocol?
@William_Damen it’s the same
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Hello. I also had the problem of not being able to connect my L60. I have Eufy Clean and Security devices. Perhaps there are also problems because Eufy now combines all devices into one app. My solution was a separate account for just the robot. Now it works.
@Mr-Tom yes that’s one of the workarounds I most of the time advice
Hi @martijnpoppen,
For quite a while I try to re-add my Robovac G30 to the Homey app but keep ketting the no devices error.
I removed and re-installed the homey app, tried to four different accounts to log in and changed the special characters in my pw to a ‘@’.
Just sent you a diagnostics report: 2d9204ac-743f-473f-a9d6-6a6ad00782c2
I hope you can help
PS: I recently merged the clean and security app, wanted to unmerge to see if this helps, but did nog figure out how to do this.
@Hermann_Stengel I see an incorrect password or login error.
Hello @martijnpoppen , Will there be support in the app for the new lawn mower E15 & E18.
Thanks in advance!
2 Likes
@Remco_Dekker yes probably ! Have to contact my contact person at Eufy for it. Once it’s there I’ll post it here
3 Likes
Hi Martijn,
Couldn’t locate my X10 pro Omni as well.
Changed password as previously stated. No succes.
13d6b893-8f44-4828-94c7-e78b40bd81c9
@Xander_Vantomme according to the report your login is incorrect
Hi Martijn,
I’ve filled my password multiple times in.
I’m pretty sure I’ve got it right in my last three tries.
45639c61-1f91-422e-819b-3722305817b5
My robovac was installed thought the overlapping security app on my phone.
I’ve now installed the clean app and tried logging in there and that worked.
So I would suppose if the clean app works then the homey app would work as well.
