[APP][Pro] Eufy Clean

Apps
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740

@Limofant please send a diagnostic report

741

05be71c3-3b54-4d9e-83fe-bc0af407d530

742

@Limofant your login is wrong

743

Thank you very much, I uninstalled the app again and registered again. Now it worked.

Thank you sooo much.

744

Hi Martijn, trying to configure my vacuums but unfortunate I don’t get it working. Any help would be appreciated🙏🏻c

745

Hi Martijn,

First, Thanks for the app, it is working with my Robovac :slight_smile:
Not a big issue, but I am getting an unkown error status in the status/usage page (diagnostic report 7131766d-a207-465b-928e-135f7630bec1)

error
error302×873 30.9 KB

Using the Eufy L60 Hybrid SES

746

Will check @Codey !

747

@Patrick_Neeleman please send a diagnostic report

748

Check done

749

@Patrick_Neeleman please try to add the vacuum before sending a report
Currently the report is empty

750

Hi, even that doesn’t work😕 the vacuums work great with the eufy app but i just can’t add them. They both have a fixed ip.

IMG_1413
IMG_14131320×2868 114 KB

751

@Patrick_Neeleman I understand that it doesn’t work but for me to see the issue you have to try to add them and then send the report

So the error of adding them is logged.

Sending a report now would probably contain the info

752

Okay just did it again☺️

753

@Patrick_Neeleman the devices can’t be found on Tuya
This sometimes happens
What you can do is create a extra eufy account and share your vacuums with that account
Most of the time that works

754

Set up a new account (deleted the old one) with the same mail adres. Deleted your app, restart the homey but no change😕

755

@Patrick_Neeleman so you didn’t share the devices with a new account?

756

Just did with a new mailadres but still no results🙄

757

@Patrick_Neeleman so did you share it or not? Sorry it’s not really clear to me

758

Yes i shared, sorry☺️

759

Can you send a new report after trying to add the device?