Just to clarify what happens when you press and hold down the button (factory reset).
When you first press and hold it - you should see that the button will blink a green LED - you should keep holding until it flashes numerous times in a row.
Then, when you press and hold it a second time, you should see that the button will blink a yellow LED instead - you should also keep holding it until it flashes numerous times in a row.
Only then (green and yellow sequences finished) the device is factory reset.
Is that what happens in your case?
EDIT: I also checked the unit in our database, this is in fact Smart Button.
The "āPBTZB110ā you see on the back refers to FCC and IC certifications (as the Smart Button and Panic Button share the same hardware).
Iām straight to step 3, no way to get back to 1 it seems.
Also I would say my flash is more orange than yellow but itās the same thing I guess .
So whenever I hold the button press, it blinks orange/yellow once after 5 seconds, then twice after 10 seconds, then 3 times after 15 seconds and then one longer flash. Then the sensor doesnāt flash anymore, but when I then press once it seems like Iām in the āconnectingā state described below:
Iāve tried many times in different locations (to force it trough different routers) but Iām inclined to just give up, adding a sensor shouldnāt be this hard.
I sadly do not have another Zigbee gateway to test with, everything connects to Homey here.
Did you try to connect the device with a freshly started Homey?
Ie. pull the power plug of Homey for 2 minutes, reconnect, allow Homey to start everything (~ 10 minutes) and then try to connect the device.
A few times, Iāve encountered similar issues with Homey 2019 in the past, and with different devices. It has been always happening in a noisy (network) environment. The only thing that helped in my case was to reset a Zigbee network on Homey, either via app, or developer tools. In case youād like to try it, please be aware that it will erase your devices, so youāll have to add all of them again.
You could also try to change the network channel in developer tools to some that have the least chance of interfering with other networks (you can use a network scanner on your phone).
I am having problems with the keypad. I have added it to Homey, but there is an exclamation mark over the intelligent keypad icon in Homey. It then says:
Device unavailable
Cannot read properties of Undefined (reading on)
I have tried removing the keypad and re adding it again, but it still has the same problem. The keypads battery reports that it is full and the keypad is situated just a few cm from Homey. I am using the latest frient update.
What is the problem and how can this be fixed? The keypad worked fine before, but I have not used it for a few months.
In addition, can you after restarting of the Frient app (homey app >> more >>Apps >> Frient >> settings >> restart app) also send a diagnostics report (homey app >> more >>Apps >> Frient >> settings >> send diagnostics report)?
No the problem persists. I have been unable to use the Keypad since reporting this problem. I have tried reinstalling the Frient app and also reinstalling the Homey app, but it still does not work. I am also unable to create a diagnostic report, as this option is greyed out.
The problem persists. I have been unable to use the Keypad since reporting this problem. I have tried reinstalling the Frient app and also reinstalling the Homey app, but it still does not work. I am also unable to create a diagnostic report, as this option is greyed out.
Four out of eight work great and almost never leave the Zigbee network. However, the other four are leaving the network after a couple of days. I now get the message: āDevice Unavailable.ā
Weirdly enough, in developer tools, three out of these four are seen every few minutes.
I already restarted the app, but this did not give the results I hoped for, nor did restarting Homey.
Set up:
Homey Pro (early 2023), version 11.1.1
Frient app (2.4.3)
I have multiple Zigbee smart plugs which are working great. These plugs are installed in the same room. I connected these before I connected the smoke alarms.
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