Hello @Piero_F,
Yesterday evening I had the same problem that the smart lock and the opener wasn’t reachable anymore. They were marked with a red question mark.
When I try to add a Nuki Smart Lock, I get the error message:
Fetch error: request to http://192.168.178.39:8080/auth
failed, reason: connect EHOSTUNREACH
192.168.178.39:8080
What I did to find out a possible bug and to connect them again:
- Restart of the Nuki Direct app -> without success
- Power supply of the Nuki Bridge interrupted, wait a moment, put Bridge again into socket, restart of the Nuki Direct app -> without success
- Looked into the event list of the WLAN router -> no entries found regarding the Nuki Bridge
- Deactivated WLAN and BT on Smartphone and MacBook. Connected the Mac to the smartphone (Hotspot via LTE). Logged in to Nuki Web via Mac browser. Opened the Nuki smart lock via Nuki Web.
Reason: No direct communication between smartphone and Nuki Bridge. The action “open door” is passed from the Nuki Web over the internet via the WLAN router to the Nuki Bridge and then to the Smart Lock
Result: The connection between the WLAN router and the Nuki Bridge works.
Conclusion: The connection between Homey / Nuki Direct App and the WLAN router should be interrupted. - Restart of WLAN Router -> Problem solved
Might there be a bug in the Nuki Direct App?
If the error appears again, is there a possibility to send you a diagnostic report or something similar?
Or are you sure that the problem is not caused by the Nuki Direct App?
