Athom might be able to host the cloud services ![]()
This messages has been send to LOQED users / owners.
Translated with Google Translate, see dutch message at the bottom:
We have great news for you. Shelly Group has successfully acquired the physical assets and technology (intellectual property) of LOQED, and we are committed to ensuring that your experience with LOQED smart locks remains exceptional. The acquisition means that all current LOQED customers can continue to use their existing locks without restrictions. The LOQED platform remains the same and will be carefully integrated into the Shelly Cloud solutions as part of an upcoming integration.
Your LOQED Touch Smart Lock will continue to work.
We want to reassure you that your LOQED Touch Smart Locks will continue to function seamlessly. The servers remain fully operational and you can count on the same level of reliability and security that you are used to.
Gratitude and continued support
We would like to express our sincere thanks for your trust in LOQED in recent years. Key members of the LOQED team remain on board to continue delivering innovative solutions and exceptional service.
Security and privacy
Your security and privacy remain our top priority. Shelly Group is committed to maintaining the highest standards for the protection of your personal information and the security of your smart home devices.
Sales and Support
We will resume sales in a few weeks and our support team will remain available via email and live chat to assist you with any questions or concerns. As you will understand, we do not have immediate answers to all questions. Thank you for being a valued part of the LOQED community. We look forward to this new chapter and to providing even better smart home solutions.
Improved compatibility and features
Shelly Group offers highly customizable IoT solutions for buildings and business facilities. Customers can count on the best possible automations based on energy analyzes and personal energy saving goals. The company has 6 subsidiaries and offices in Bulgaria, Germany, Slovenia, China and the USA. Shelly Groupās smart solutions have already conquered more than 100 markets worldwide, with more than 14 million devices sold and used in more than 3 million homes. The company is committed to improving the functionality of your LOQED smart locks. Our goal is to integrate Shelly products such as Bluetooth buttons and door/window sensors with the LOQED Touch Smart Lock. This will enable new features such as opening your door with a clicker and allowing the lock to know if the door is actually closed. In addition, we are committed to developing more advanced versions of the LOQED Touch Smart Lock to further improve your smart home experience.
Some words from the founders
Pierre and Jeroen, founders of LOQED, on the acquisition: While our personal journey ends here, we are excited that LOQEDās story will continue under the wings of renowned smart home company Shelly, and we have full confidence in this transition.
Cordial greetings,
The LOQED team.
We hebben geweldig nieuws voor je. Shelly Group heeft met succes de materiële activa en de technologie (intellectuele eigendom) van LOQED overgenomen, en we zijn toegewijd om ervoor te zorgen dat jouw ervaring met LOQED smart locks uitzonderlijk blijft. Door de overname kunnen alle huidige LOQED-klanten hun bestaande sloten zonder beperking blijven gebruiken. Het LOQED-platform blijft hetzelfde en zal zorgvuldig worden geïntegreerd in de Shelly Cloud-oplossingen als onderdeel van een aankomende integratie.
Jouw LOQED Touch Smart Lock zal blijven werken.
We willen je geruststellen dat jouw LOQED Touch Smart Locks naadloos blijven functioneren. De servers blijven volledig operationeel en je kunt rekenen op hetzelfde niveau van betrouwbaarheid en veiligheid dat je gewend bent.
Dankbaarheid en voortdurende ondersteuning
We willen je onze oprechte dank betuigen voor je vertrouwen in LOQED in de afgelopen jaren. Belangrijke leden van het LOQED-team blijven aan boord om innovatieve oplossingen en uitzonderlijke service te blijven leveren.
Veiligheid en privacy
Jouw veiligheid en privacy blijven onze hoogste prioriteit. Shelly Group zet zich in om de hoogste normen te handhaven voor de bescherming van jouw persoonlijke informatie en de beveiliging van jouw smart home-apparaten.
Verkoop en ondersteuning
Over een paar weken hervatten we de verkoop en ons ondersteuningsteam blijft beschikbaar via e-mail en livechat om je te helpen met eventuele vragen of zorgen. Zoals je zult begrijpen hebben we niet direct antwoord op alle vragen. Bedankt dat je een gewaardeerd deel bent van de LOQED-community. We kijken uit naar dit nieuwe hoofdstuk en naar het bieden van nog betere smart home-oplossingen.
Verbeterde compatibiliteit en functies
Shelly Group biedt zeer aanpasbare IoT-oplossingen voor gebouwen en zakelijke faciliteiten. Klanten kunnen rekenen op de best mogelijke automatiseringen op basis van energieanalyses en persoonlijke energiebesparingsdoelen. Het bedrijf heeft 6 dochterondernemingen en kantoren in Bulgarije, Duitsland, Sloveniƫ, China en de VS. De slimme oplossingen van Shelly Group hebben al meer dan 100 markten wereldwijd veroverd, met meer dan 14 miljoen verkochte apparaten die in meer dan 3 miljoen huishoudens worden gebruikt. Het bedrijf zet zich in om de functionaliteit van jouw LOQED smart locks te verbeteren. Ons doel is om Shelly-producten zoals Bluetooth-knoppen en deur-/raamsensoren te integreren met het LOQED Touch Smart Lock. Dit zal nieuwe functies mogelijk maken, zoals het openen van je deur met een clicker en ervoor zorgen dat het slot weet of de deur daadwerkelijk gesloten is. Daarnaast zijn we toegewijd aan het ontwikkelen van geavanceerdere versies van het LOQED Touch Smart Lock om jouw smart home-ervaring verder te verbeteren.
Enkele woorden van de oprichters
Pierre en Jeroen, oprichters van LOQED, over de overname: Terwijl onze persoonlijke reis hier eindigt, zijn we verheugd dat het verhaal van LOQED wordt voortgezet onder de vleugels van het gerenommeerde smart home-bedrijf Shelly, en we hebben volledig vertrouwen in deze overgang.
Hartelijke groeten,
Het LOQED-team.
Very good news, any idee about the warrenty? I did not read anything about this?
No, i dont have any idea about that yet.
Hi Anybody,
I hope this thread havenāt been left abandoned completely. ![]()
Few days ago my lock started not responding to Homey (invalid_grant). Have the token tested from loqed web interface. Homeyās access key works fine. Have the loqed app, loqed bridge, homey and the lock itself restared since thenā¦
ā¦no resolution.
Any idea? Any similar experience? Smbdy pleeeaseā¦
Nope, it hasnāt. There just seems to be not that many issues after i rebuild the app ![]()
When do you get this message? When trying to open or close?
Did you try to repair (one) lock?
Thatās great to know! Thanks for rewriting!
Repairing the device is solved the issue! Thanks!
My Loqed lock hasnāt been working on Homey Pro for a few days now.
What happends if you repair?re-autherize?
Iāve done it several times, but it doesnāt solve the problem.
Okay, and what does it mean: it is not working?
Do you get errors? Is the status of the lock wrong? You cannot open or close the door? If you repair, does that go as expected?
Please provide some more info so I can understand what is actually wrong and help you with it ![]()
Hoi Arie, When I re-repair and re-authorize it, itās installed in Homey as it should be, but I canāt manipulate it (I canāt open it or close it either). Something very strange is that it registers that the lock was opened or closed, but physically nothing happens.
I even deleted it from Homey and reinstalled it, but that doesnāt solve the problem.
The lock only works perfectly with the LOQED App but not with Homey.
And if you change the lock status through the LOQED app and wait 5 minutes, does the status in Homey get updated?
immediately but physically the lock does not react on Homey, according to the registry it opened but physically it did nothing.
Perhaps try these steps from post #2, just to make sure itās not a key issue. Let me know if this helps.
Yeessss, now it works, great job guys, thank you so much.
