What about now: 31577491-f6d9-4975-b49f-85142f10d70f
@Shakesbeard, have you managed to get anything out of this diagnostic report, otherwise Iâll get back to Athom support as they awaiting my reply.
Unfortunately not. It still bears the same emptiness.
Thanks for the information. I went back to Athom support and let them know it still doesnât work.
I got this from their support:
Hi Boris,
Thank you for for the reply!
Just to be sure, do you still get the error message? Because an empty log on a working app isnât that strange since everything is working as it should.
Empty logs are only a problem if the system is not actually working, so do you still get the same error and the log is still empty? Or did the error resolve and only the log is now empty?
Question: Do you have to manually do something in the code to get things written to the log? Because I can reproduce this error at any time with a 100% rate.
No. The app actually logs quite a bit of stuff. The log should at least show the initialization messages or the last flow action been executed. I dunno why it behaves so weird on your end. I might try setting up a cloud instance on my account later and see whether I can see the issue on my end too.
EDIT: Well did it right away as I had a minute. I cannot even create an app report. For some reason it is grayed out for me?!? Weeeird
Do you need anything else from me or can I help you in any way?
Not really. So far I tested your flow with basic flow on the cloud without any issues.
Unfortunately I do not have access to advanced flows on my cloud account.
I ran a test on my physical Homey but could not see any issues there either
Could it maybe be that you have some anti virus plugins or adblockers or something of the likes installed in you browser, which could possibly prevent some communication?
I ran this flow 3 times in a row
and got this
I also create additional test flow
the result
Diagnostic report (if by any chance something is in): a8035bd0-5278-47ec-8e34-d7e015c22286
I still have an open support ticket on Athom for the empty diagnostics report.
I am really sorry. I donât know what is causing this. The app seems to run fine for me, when playing end-user on the cloud. I think this is caused by something unrelated to the app itself. I could only help if I could reproduce it on my end, but I simply cannot reproduce this behavior at all.
Can you direct message me your support ticket ID you have for Athom. I can at least try to raise awareness on this issue as it does not seem to be related to the app itself.
Hi all,
Tried the search function but couldnât find any topic. Does anyone know how the add the Music dongle to Homey. Had some issues trying to add it to Twinkly (had to use WPS on my router) but that has been done. However it doesnât show up as a new device in Homey??
This device is currently not supported. If you want to see support for this you need to contact Twinkly directly through their official website.
It cannot simply be added to Homey as it also needs to be supported by the Twinkly api itself first.
Thanks, I contacted Twinkly with this request
âNever buy when you need it right awayâ
Itâs a bit early, but when you like a little discount:
Can you please check if the diagnostic report is no longer empty? So that I can report back to Athome if they have been able to resolve this issue. 
31713195-7754-464b-92bf-c2a7262df559
Sorry for the late response on this. That report is still empty. Last thing I know about this is that Athom wanted to look into the issue. But I never got any further feddback.
Today I noticed that the state on/off of the light is not synchronizing properly between Twinkly and Homey.
Flow:
Homey:
Twinkly app:
I used the Twinkly app for testing purposes and the Homy status also did not update when the light was turned on/off. Manual on/off from Homey shows the correct status on both sides.
There recently was an update to the API backend. Are you on the latest version of the app?
It should be v4.3.4
If you have this version already. Please file a support request through Twinklyâs official channels.
A version of the Twinkly app is 3.15 â no updates available in the Google app store. I was using the Twinkly app to test if the status was correctly updated inside the Honey after turning the light on/off. This was just for the troubleshooting.
The main problem is that Homey doesnât show that the lights are on when this flow is executed.
In the Twinkly application, on the other hand, the status is displayed correctly.
I was referring to the version of the Homey app ^^ââ
The Homey app technically only reflects what the Twinkly API tells it. So if the status is changed in the original app and that change is not reflected on Homey side, then there is an issue with the Twinkly API servers. Please contact Twinkly support on this. This is beyond what I can do support for.
