[APP][Cloud & Pro] SwitchBot (Release 2.0.57, Test 2.0.60)

Apps
2052

Thank you :+1:

2053

86e0d0a5-84c2-4526-ad0b-cb26c56fe687

Again my curtains did not close this evening. Happens once a week for the last 2 to 3 weeks.
Maybe you can find some info in the diagnostic file I sent you.

Thank you for the good work!!!

2054

I have searched for the ID but it is not showing up. What version are you using and do you have a Homey or Homey Pro?

Edit: If you have a Homey Pro, then the Log from the app settings screen shows more information about errors.

2055

Homey Pro 2023 = latest version (12.10.1)
SwitchBot = latest test version (2.0.60)
I use BLE as communication, including your ESP32 solution for one of the curtains.

I forgot the login tool build-in. Will take that next time I notice this problem.

1 Like
2056

I’m not sure if it is just coincidence, but the webhooks for my Lock are now coming in within a few seconds. One thing I have done, which again could just be coincidence is moved one of my hubs much closer to the lock as I noticed the signal strength in all the hubs for the Lock were very low. The hub is still showing a low signal strength even though the hub and the lock are only about 0.5m apart.

2057

For me, it doesn’t work, neither with the old locked and unlocked cards from the module (Matter), nor with the new locked and unlocked cards from the module (installed via SwitchBot).
My hub is 2 meters away from my lock.
I hope all of this will work again someday.

2058

Are you seeing any status changes in the device tile on either module?

What hub do you have?

If you look in the SwitchBot mobile app under Profile - Manage Hubs and select the Hub that is nearest the lock, does the lock appear in there?

2059

No, I don’t see any changes. I still have the red triangles on the old Matter module, and the new modules still don’t send lock and unlock status updates to the corresponding lock and unlock cards. When I go into the hub profile, I can see my lock and my keypad correctly.

2060

Can you unlock and lock via the Homey app?

Sorry for the questions, just trying to get my head around where the problem could be. I seem to have issues with notifications when my lock is paired with the video doorbell. When I unpair them it takes a while for it to sort itself out, but then it starts working again. So far I have no response from my contact at SwitchBot about this.

2061

I’m getting mixed info from the web (AI) so I was hoping someone could clarify….

I’m looking for a new garage opener. I see Switchbot has one. Is a Switchbot HUB required or can I add the device directly to Homey Pro 2023? Currently I do not have any Switchbot devices in my household.

2062

I just checked, and since 11 a.m., I haven’t been able to lock or unlock the lock from the app.
I restarted the app, but it doesn’t help.
Yet, the information is correctly reported in the hub’s “Get Devices” section.
I’m completely confused.

2063

The garage door opener has wifi and acts as a hub, so my guess it it will work by itself.

2064

If you set the log level to Detailed information and operate the lock, do you see any errors. Maybe send the log if you want me to take a look.