Hi Adrian, the problem came back today with test version 4.0.158. I sent a report from the app around 08:40 Danish time, before restarting the app, so it should show the error while it was happening. Restarting the app fixed it again.
Sorry, I canât find any log, but I have found a potential race condition when a token expires and a device tries to get a device status.
I will be testing the fix and then publish an update, hopefully today.
Hello Adrian,
noticed that my roller shutter were not open this morning and Iâve noticed that I the Homey app was not anymore connected to Somfy. Trying to reconnect is raising the following error message:
Error: Cannot read properties of null (reading âauthenticatedâ)
Any idea? I have not touched the Somfy/Tahoma app, configuration, and flows for some time. Everything was running very smoothly in the past.
Have you tried restarting the app or rebooting Homey?
Which version of the app are you using?
That is emabarsassing⊠A restart of Homey made it possible to me to log in again.
Still weird as Iâve restartet the app before. Additionally, Iâve placed my Homey elsewhere in the house so it was restarted the day before a few times due to the fact that it was without power.
Anyhow, thanks for looking at my post.
If it happens again, send a log from the app settings as soon as you notice and I will see if I can spot the cause.
The problem came back this morning. My Homey auto-updated to test version 4.0.163 yesterday at 13:29 Danish time, so it was already running that version when the blinds didnât open.
Can you send the log from the app settings page as soon as you notice it has happened.
OK, Iâll send the information log from the app settings as soon as it happens again. Last time I used the diagnostic report in the Homey app instead, which is probably why you couldnât find anything.
Yes, the Homey diagnostic log is very limited if the app hasnât actually crashed.
I have the same login problem. And the blinds are nor responding. I will try to restart homey
Edit. Restarting homey and login again in the app has worked.
Hi Adrian,
The blinds still donât open reliably with the latest test version. I tried to send the information log from the app settings as you asked, but it says there is no log to send, even though logging is enabled.
I hope you can find out whatâs wrong, because itâs quite impractical not to know whether the blinds have actually opened or closed on a given day.
Was logging enabled all the time or did you turn it on and then click Send?
When I have the log enabled it starts filling up straight away, so if your was empty that is very strange.
Could you make sure the Log enabled option is set and then wait for the issue to occur again. The log is self limiting on a first-in-first-out loop, so it wonât keep consuming memeory.
Logging was enabled, and I could see text in the log last Sunday. I havenât changed anything, but my Homey reboots every night as part of my setup. Could the reboot reset the log or the setting? If so, maybe the app could keep the log after a restart, or send it automatically when the connection to Somfy fails. That would make it much easier for me, as the settings page is hard to use with a screen reader.
The log does reset when the app restarts. This is a safety measure in case the memory is low and the size of the log is causing the app to restart.
I like the idea of an option to automatically send the log if there is an error, so I will look in to an option for that as it needs to opt-in.
