Since the update to Homey Pro 12.8.2 the Amazon Alexa app has to be constantly (every 20mins or so) restarted and the account relinked. It will then work again for approx 20mins before having to go through the restart and relink process Nothing else has changed other than the Homey Pro update. sc…

I know how to submit a Homey Support request. I made the topic as it seems to be an app issue as everything else works fine and the app hasn’t been updated for over a year it seems.

Hi Carl, [image] Carl: I know how to submit a Homey Support request. Please add that info to the initial post next time :wink: , because a number of (new) users seem to think this forum is Athom Support. I think Robert pointed you to report to Athom, because they broke this Alexa app with t…

Hi Carl, I am interested to see if you still have the problem? with alexa

Hi Kevin, Yes the problem still exists. You have to reconnect to server every 20mins or so.

Did you log a call with support? here is where I am so far! as you can see I got posted back to 2021?. I bought an Alexa before they were available in Europe from the US and created an account on the US servers as Europe inc UK was not available at the time. I have switched my Alexa connection to t…

Standard “pass the blame to the app developer” from Athom. However, I’m seeing more and more reports from developers that their apps are getting killed because of changes that Athom made in dealing with apps that (supposedly) use too much memory, and it wouldn’t surprise me at all that this is caus…

Ha ha use AI, build your own apps and optimise the thing, I have cracked the Salus plug all working, next thing is Zipato because what I have at the moment doesn`t work

Well connecting to US servers are the same — disconnect, support closed my ticket, I cant believe this thread is not on fire unless everyone binned their Alexa Devices - glad i didn’t ditch Hubitat yet

Amazon Alexa app issue since Homey Pro update to 12.8.2

Apps

Kevin_Hunt November 5, 2025, 5:15pm 10

Me too, and I got posted back from support back to this https://community.homey.app/t/amazon-alexa-disconnect-frequently/45576?utm_source=chatgpt.com

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Amazon Alexa app issue since Homey Pro update to 12.8.2

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