Hi @GregD,
I noticed that you originally raised this issue back in October 2025. If you are still experiencing the same problem now, that is a serious concern, as it would suggest that the native Homey–Alexa integration may have had an unresolved device-discovery issue for a considerable period of time.
I started experiencing what appears to be the same problem myself over a month ago and documented it here:
Alexa/Homey skill not discovering new Hue light – existing devices still work - #16 by hyeung
In my case, existing Homey devices continue to work perfectly through Alexa, but newly added Homey devices are not discovered. We have tested this with different device types, including a physical light, a Homey group and a virtual light/switch, with the same result.
I have an active case open with Homey Support and have been working with Niels for several weeks. We have gone through extensive troubleshooting and I have also passed on feedback and independent testing from other Homey users experiencing the same issue.
What concerns me is that, despite all of this, I am still waiting for confirmation that the issue has actually been accepted by the technical/development team for investigation.
@GregD, do you still have an active Homey Support case relating to the issue you reported in October 2025? If so, have Homey ever confirmed that it was formally accepted for technical investigation, or provided you with an explanation of the cause?
I have also asked whether my case could be escalated for management review, given the length of time involved and the number of users apparently affected, but Support advised that there is no such escalation route available to them.
That is probably the part I find most concerning. Alexa integration is not an obscure third-party Homey app — it is a core Homey integration and an important reason many people use Homey as the centre of their smart home. Existing devices continuing to work while Homey can no longer expose newly added devices to Alexa fundamentally limits that integration.
If this same issue has genuinely been reported since October 2025 and remains unresolved nearly a year later, I think it deserves much wider visibility.
Are there other users here who are currently unable to get newly added Homey devices discovered by Alexa?
And does anyone know of an appropriate route to raise a longstanding core-integration problem with Homey/Athom management if normal Support cannot escalate it further?
Hung
