Alexa not detecting Homey devices anymore

Questions & Help
1

Hello, since a few weeks, Alexa won’t add devices from Homey. I don’t have any specific error message. The « discover devices » command on Alexa will only reply with « no new device detected ».

I tried a lot of options with Homey support or by myself, even resetting my network. But nothing seems to work.

However Alexa is still able to command existing devices.

I also recently added a Ring camera which was recognized by Alexa (but Ring is part of Amazon).

If some of you have suggestions, it would be much appreciated. Thanks a lot

2

Hi there,

I had the exact same problem…

But at least the existing devices were working.

Now everything is down :face_with_spiral_eyes:

3

Bonjour

Depuis une semaine, la connexion entre l’enceinte show et homey ne fonctionne plus

Avez-vous la même chose ?

Merci

4

It’s a shame Homey does not even explore if the issue could be on the server side :confused: For some devices I managed to share devices with sharing Matter enabled devices with Alexa but it works with basic features only.

5

I have also recently come across this,
a few weeks ago i purchased some Aqara roller blind drivers, i was able to use the Zwave device addition to get Alexa to find them no problem.

But yesterday i installed a Fibaro Dimmer 2 switch ( I already have one which is working fine with Homey and Alexa this was a 2nd one i purchased ) but Alexa will not detect the device.
If anyone does managed to get anything to work please do share.

Thanks!

6

Just setting up my new Homey Pro and Alexa is NOT discovering its devices.

7

I found that after a week of the new device being active on Homey i was able to then finally discover it in Alexa, I am not sure if there was something stopping it from the Alexa side that was resolved but it did eventually work.

I wish i had something more useful to advise on how i got mine to work that you might be able to use! :frowning:

8

Guys, has anyone found the solution to this problem??

9

You can controll the Aqara shades with the homey-aqara app.

I have 5 aqara shades in 3 rooms. No problemd at all.

And since yesterday the Alexa app is working again

Happy new year

10

Thank you for your response.

Forme, it is still not working. I have added 3 new devices ( 2 virtual switches and one physical device) and none of them are appearing in Alexa. I tried everything like restarting, relinking the Homey skill in Alexa. Not sure what is the problem here…

11

Hi,

Has anyone managed to get a resolution to this?

In fact, has anyone bothered to contact the official Homey Support channels to understand why this is not working anymore? I have the same issue on an early 2019 Pro version. I still have existing Homey devices which work under Alexa voice - but new light devices created have not worked (fails to discover anything within Alexa). I have also tried created virtual switches (configured to connect to a light under configuration); unfortunately these also do not work?

I’ve not notice any issue until recently, as i’ve had to register a new hue light bulb and find that i’m unable to get this discovered within Alexa? My Homey skill is definitely linked and active with Alexa, and many other devices i’ve had are still working fine, just can’t create anything new?

Can anyone kindly feedback if this feature is problematic?

Hung

12

Still no improvement ?

13

Hi @GregD,

I noticed that you originally raised this issue back in October 2025. If you are still experiencing the same problem now, that is a serious concern, as it would suggest that the native Homey–Alexa integration may have had an unresolved device-discovery issue for a considerable period of time.

I started experiencing what appears to be the same problem myself over a month ago and documented it here:

Alexa/Homey skill not discovering new Hue light – existing devices still work - #16 by hyeung

In my case, existing Homey devices continue to work perfectly through Alexa, but newly added Homey devices are not discovered. We have tested this with different device types, including a physical light, a Homey group and a virtual light/switch, with the same result.

I have an active case open with Homey Support and have been working with Niels for several weeks. We have gone through extensive troubleshooting and I have also passed on feedback and independent testing from other Homey users experiencing the same issue.

What concerns me is that, despite all of this, I am still waiting for confirmation that the issue has actually been accepted by the technical/development team for investigation.

@GregD, do you still have an active Homey Support case relating to the issue you reported in October 2025? If so, have Homey ever confirmed that it was formally accepted for technical investigation, or provided you with an explanation of the cause?

I have also asked whether my case could be escalated for management review, given the length of time involved and the number of users apparently affected, but Support advised that there is no such escalation route available to them.

That is probably the part I find most concerning. Alexa integration is not an obscure third-party Homey app — it is a core Homey integration and an important reason many people use Homey as the centre of their smart home. Existing devices continuing to work while Homey can no longer expose newly added devices to Alexa fundamentally limits that integration.

If this same issue has genuinely been reported since October 2025 and remains unresolved nearly a year later, I think it deserves much wider visibility.

Are there other users here who are currently unable to get newly added Homey devices discovered by Alexa?

And does anyone know of an appropriate route to raise a longstanding core-integration problem with Homey/Athom management if normal Support cannot escalate it further?

Hung

14

Hello @hyeung , I used to report the topic to Homey support. They had me try many things, involving my network, the type of devices etc.

None would help and honestly I felt like calling the IT support in the 90’s… “Is your computer plugged in the socket?”

Next step would have been to totally reset my homey and reinstall all devices. Considering I have 120+ devices connected, that won’t happen.

I am not happy and considering using Siri instead of Alexa even if Alexa is not the part responsible in this situation. Matter sharing is also a pain with double devices in Alexa.

From time to time, when new firmware are released I ask Alexa to discover devices.

15

Hi @GregD,

Thank you for explaining what happened with Homey Support. Your experience closely mirrors mine.

For comparison, I use a Homey Pro Early 2019, now running Homey OS 13.5.0. Existing devices still work through Alexa, but newly created devices remain undiscoverable after the firmware update.

I have documented my testing, the independent reproduction and the current Athom support position here:

Alexa/Homey skill not discovering new Hue light – existing devices still work

I completely understand why you would not reset Homey and reinstall more than 120 devices without evidence that doing so would address the underlying discovery problem. The fact that you still retry discovery following firmware updates suggests that the issue you reported in October 2025 remains unresolved.

Could you please confirm:

  • Your Homey model and current OS version

  • Whether your previously discovered devices still work through Alexa

  • Whether your original Support case remains open

  • If not, how Support formally left or closed the matter

  • Whether Support ever referred it to engineering or investigated the Athom–Alexa server-side path

If you are comfortable doing so, could you also send me the support reference by private message and confirm that I may provide it to Niels through my existing Athom case? Please do not post it publicly. This may allow Athom to cross-reference the two reports and determine whether they relate to the same internal problem record.

There is no need to reset Homey or undertake any further disruptive troubleshooting.

Thank you again.

Hung