Alexa/Homey skill not discovering new Hue light – existing devices still work

Questions & Help
16

Hi @Olivier67,

Thank you—this sounds very similar and is particularly useful because your problem involves shutters rather than lights.

Could you please confirm:

  • Which Homey model you are using
  • Your Homey OS version
  • Whether your previously established Homey devices still work through Alexa, with only the newly added shutters failing to appear

If you are willing, could you also try this quick controlled test?

  1. Create a temporary native Homey Virtual Switch.
  2. Set “What’s plugged in?” to Light.
  3. If your Homey has Amazon Alexa → Excluded Devices, make sure the virtual light is not excluded.
  4. Run Discover Devices in Alexa and confirm whether the virtual light appears.

There is no need to disable or relink the Homey skill or change any existing Alexa devices.

Athom Support is currently investigating this through engineering, so I will add your findings to the evidence already provided. Thank you for helping.