Since github has been shut down :
For support or issue resolution, first have a look at https://support.athom.com and if you cant find an answer there then you create a new ticket here https://support.athom.com/hc/requests/new.
If you need help in how to create a support request you can find more information here.
Closing this thread as it is a duplicate of your posts in : Aeotec multisensor first generstion
If you have a problem please feel free to contact myself or any other moderator.