Hi everyone, I have a homey pro 2023 and an homey bridge and noticed, that the bridge was not setup in satellite mode. So I tried to change this, but have problems resetting the bridge and adding it via the homey app. I constantyl get the error message “BleManager not started”. Also I’m not able to reset the bridge - it never pulsates in blue after startup, but shows the normal rainbow animation.
Could anyone give me some hints on how to solve this?
Thanks, Thomas
Did tou add Homey Bidge to Homey Cloud?
yes: when loggin into my homey account, I can see the bridge under “meine Geräte” with it’s MAC address (don’t know, how the english term is…” 
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Switch to your homey cloud.
Then
https://support.homey.app/hc/en-us/articles/360018715980-Resetting-Homey-Bridge-to-factory-defaults
Do you refer to the mobile app or the web app? I can only see the bridge in the web app…
You should be able to select the Homey with your Bridge on both the Web App
and also on the Mobile App
I definitely see it only in my web app, thus I can’t follow the instructions “Navigate to Devices → Homey Bridge, and long-press the icon.” Isn’t there a possibility to reset the bridge manually on the device? I also see the bridge in the network, but can’t access any webinterface to reset it…
Hmmm… That is My Devices …
The Web App is where you go to fe Advanced Flows and can choose between Homey’s
But your Bridge’s subtitle “Homey Pro” says it is connected as Satelite to “Homey Pro”, so it isn’t connected to a Homey Cloud.
So search in the Pro, It should be in your Homey Pro
or go here: Homey Developer Tools
and Search in all your devices for: virtualdriverbridge
btw:
How did you notice/conclude that ?
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Thanks Dijker for your input!
I see it now in the Homey Developer Tools, that’s correct. How can I see that it’s setup in satellite mode? I assumed it’s not setup correctly as it also sends presence messages and I thought this should only happen if it’s connected the normal way, not in satellite mode. Or am I wrong?
The bridge isn’t related to presence (messages), Thomas.
These messages would be coming from a Homey Cloud instance you once added to the Homey app.
When it’s succesfully added to a Pro, there’s no other mode it can run.
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I finally got an answer from Arno from homey and everything works fine now!
The solution was: disable router and WiFi, unplug the Bridge and replug it. It then looks for a known WiFi and since that is missing, it automatically goes to setup mode with bluetooth and the pulsating blue ring. Then switched router and WiFi on again and added the Bridge in the Homey App again. That’s it!
Thanks for all your in put and help!
Thomas
Oh wow, that sounds like “the real” reset procedure to me.
Did you ask Arno to have Athom add that crucial piece of info to the knowledge base article below?
https://support.homey.app/hc/en-us/articles/360018715980-Resetting-Homey-Bridge-to-factory-defaults
no, I did not assuming that this information is somewhere available but I couldn’t find it (as a rather unexperienced homey user in such things)
It’s the first time I’ve read about this trick, Thomas.
It’s not in the knowledge base as far as I could find.
It is, but not where you’d expect. It’s here: Changing the Wi-Fi network of Homey Bridge – Homey Support
No, imho not really: it assumes there is no known wifi SSID at all.
The trick mentioned here is “to fool” the bridge by temprary turning off the known wifi completely, not by changing the SSID;
only then the bridge will reset itself when powered up.
