Acces code to download the invoice cloud backup

Hi All,

I wasn’t been able to download my invoice for the subscription for the Homey Cloud Backup, because I need an acces code that is included in the mail i should have received?
I double checked my inbox, spambox etc… but no mail with any code to unlock this.
See below:

What’s going on?


That’s a question only Athom can answer. And Athom is not monitoring those forum. At least that’s what they say.

I would send an email to Athom support.

Hi Danone,

Thanks for responding.
My first try to get an answer was through this forum.
Next try would be an email to athom indeed.
Do you happen to know what emailaddress to use?
Is it just or

Thanks in advance,

I would use