After the latest update on Homey pro 23. Crash symbol on all Aqara sensors. The app just spins…

Did you already cut the power from Homey for at least 10 minutes? If that didn’t help out: Please report in the Aqara app topic to alert the developers, as well as https://homey.app/support . You’ll find links to these app topics on the app page at the app store.

You can revert from the RC firmware to the stable firmware to “solve” it. [image] [HowTo][Pro 2023/Mini] Revert from experimental to stable firmware How to: Disable experimental updates @ Homey Developer Tools 2.Disabling experimental updates is key here!* Create a backup! It’s important for t…

When can we expect this problem to be solved?

Have you reported this issue to Athom? If not, I suggest you do so via Support | Homey . Athom does not monitor this forum actively. The best chance for getting issues resolved is by reaching out to them via their support channel.

Like I suggested, the quickest fix is to revert to stable firmware. But probably you didn’t understand a word I wrote, or I’m in your ignore list :zany_face: Despite my advice to inform support: As I realized later on, Athom (officially) doesn’t give any support to RC / beta firmware; it’s also no…

Ok, thanks. I reported the problem to Athom homey support and we are in the process of looking into it.

I reported the problem to Athom homey support and we are in the process of looking into it.

What is not working then? All the aqara devices?

[image] Mark1541: What is not working then? “Crash symbol on all Aqara sensors. The app just spins…”

12.9.0-rc.3 Aqara app does not work

Questions & Help

Peter_Kawa October 22, 2025, 9:47pm 4

You can revert from the RC firmware to the stable firmware to “solve” it.

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12.9.0-rc.3 Aqara app does not work

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