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Questions & Help
1

Trying to restore a backup by following this page: https://support.homey.app/hc/en-us/articles/11398378003740-Restore-a-backup-on-Homey-Pro

I reset the homey pro 2026 to factory. It is breathing blue. I click on the setup process link in that article and I get the authorization error above.

I iPhone app just says 'Cannot connect to Homey Pro 2026.

Help please.

2

Seems to be a dead link. Anyway, you’ll need to perform the setup process in the Homey app on your phone (not via a link in the support article). Make sure Bluetooth is enabled on your phone.

3

Thanks for the reply. Bluetooth is enabled but when I try to connect the BLUFI_HOMEY_PRO device I just get 'Pairing Unsuccessful".

4

Never mind. I was able to connect to it and have started the restore.

5

I see you’ve already solved this, but for anyone else reading: you can’t connect to that device from your phone’s Bluetooth settings. Only the Homey mobile app can connect to Homey Pro

6

Yep. That was the issue. Thank you to everyone. I was in a bit of a panic thinking I’d just bricked it.