There seems to be an issue with the withings application, some sort of socket error which occurs frequently- I suggest contacting Athom support (as the all is from Athom) so they can correctly prioritise the issue.
Lots of people contacting them = high priority, not many people = low priority.
I am starting to see issues developing with the Withing’s app that stops it registering someone gets up even if I daily restart the app. It used to work faultlessly, but I am starting to see a persistent failure. I can tend to immediately fix it by restarting the app which allows it to work. I did try to restart the app daily in the morning at 3am but this does not seem to help. I tried to log a bug with Homey, but the app is stuck in-between Atom and a “Verified Developer” so clicking the support loops you back to the Homey help centre. Is it just me or is others getting this issue?
I experience the same, but only when a new Homey firmware has been installed. Next for each user/device I gp to maintenance to log in the withings-acoount again. That fixes it until a new firmware is installed.
I have the same problem. Has anyone sent a message to Athom about this?
No, i did not.
Regards,
Paul
I tried to contact them, but like I said in the post the system just loops around
you can make a support request Support | Homey , select your Homey, click other, and then you can click contact support at the bottom.
You will need to use the form and just connect Athom directly rather then via the withings app - the app is actually written by Athom.
Reach out and let them know how annoying this is 
make sure you send them a diagnostic report from the app so the can identify the issue - especially if a restart isn’t helping.
Yes, here also.
Weight and sleep are recorded, but triggers from asleep and awake not 
I have the same problem.
does someone know how to fix this issue?
Sumit a support request to Athom for the withings app, so they know there is an issue.
Pretty sure they will be able to share the work around with you then
I have contacted athom about this issue today. Anyone heard anything?
Hi, I have similar problem of my bed sensors not working since 3 days now, have you noticed anything similar to the previously reported problem?
Did you restart the app?
yes
Jurek Chlebowski
I had issues due to the thickness of the mattress. The settings allow to set a higher sensitivity level.
This helped me to get a stable input.
Another idea: Did you validate to have a stable Wifi?
Thank you. Yes my WiFi is rock-solid, basically no fluctuations. I do not have issues with thickness, I noticed that this might be related to restarting homey. I have now changed triggers to ifttt and will see if this works properly…
Best. J.
Now, we are getting closer: I use the native Withings App to trigger actions.
But It looks like it’s a good idea to check apps after a Homey Reboot. This is annoying.
Yeah. It may be especially when you expect it just to work. But this is the tinkerer’s reality, I run HA in parallel, there are much more surprises…
