Wifi

My Homey Pro (2019) is not creating a Wi-Fi network during the recovery process.

I have already tried:
• Holding it upside down while powering it on
• Waiting more than 10 seconds
• Using multiple USB cables and chargers (2A / 10W)

The LED ring turns purple/pink, but no Wi-Fi is ever broadcast.

I cannot reach setup.athom.com because the device never enters the pairing mode properly

Everything is handled per mobile app, see post I quoted below;
Using setup.athom.com is quite old news.

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You are doing it wrong!

See https://support.homey.app/hc/en-us/articles/360012077534-Restarting-Homey-Pro-to-Recovery-Mode

Entering Recovery Mode

  1. Make sure Homey is powered on in the upright position. Homey should be powered on for at least half a minute before continuing.
  2. To enter Recovery Mode, turn Homey upside down.

And

https://support.homey.app/hc/en-us/articles/360009618514-Understanding-the-LED-Ring-of-Homey-Pro-2016-2019

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First of all, welcome to the Homey Community!

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