Two Homeys backup mashup

Questions & Help
1

A couple of months ago I received a new 2023 pro.
I disconnected the old 2019 for later use and installed the backup to the new one.

yesterday I took the old one to our summerhouse.
I factory reset it and set it up as a new device.

Today I logged in to the one in our home (2023 pro). Now it showed a mirror of the old cleaned one. No lamps, sensors, flows or nothing left.

Yes, I got the backups, but can I restore it when I’m not at home?

How should I go on, without messing things up even more? I’m in the summerhouse one more day before going back home.

2

Do you have two Homeys backuped in this view?

If not I think you have to contact Athom support.
Support

3

Done. Thnx

4

Hi David,

When you factory reset your Pro 2019, it’s impossible your Pro 2023 got factory resetted as well (while you have to use a pin on the 2023, to use the setup/reset button).

Makes me wonder if you mixed things up by accident;
Are you sure you selected the Pro 2023 and not the Pro 2019 in the app?
To me, it really sounds like you are viewing the Pro 2019 unintentionally

Screenshot_20231103-132708_Homey
Screenshot_20231103-132708_Homey1080×1118 98.2 KB

Screenshot_20231103-132733_Homey
Screenshot_20231103-132733_Homey1080×1993 112 KB

5

I got a good answer from the support.
1 Make a new user
2 Setup te old Homey in te new house
3 Invite the original user

Now everything is fine.

Thanks for your support!

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