Ah, that is not personal, it was because of the ‘the big topic cleanup’ (over 2000 posts made it unusable); the device requests were moved to Github and all ‘irrelevant’ posts were either moved to a new topic, or deleted, by @Jamie .
No clue what the conditions were.
I can’t find Jamie’s explanation anymore 
.
It’s really odd indeed, the process should be pretty straight forward.
I can’t tell if it is an app issue, or a Homey zigbee issue.
But after a firmware reload, you should wait for, like, 6 to 24 hrs for zigbee mesh to get stable, before you can say if something’s wrong
This can end up in fingerpointing between Athom and the app dev @johan_bendz
I get that, I don’t know either anymore 
Sorry.
