Hi everyone, first post in the community forum. I am setting up my Homey Pro 2023 for the first time, its been going great and super simple. I’m trying to setup a Thirdreality R3 Presence Sensor and having a weird issue. No problems adding the device or even setting up in the app/flows. BUT the presence alarm does not seem to change. Is there a time frame for how long the device checks in? I’ve waited over 13 min and the presence alarm would not change. I hope someone has some insight. I loved this sensor in my Hubitat environment, but I’m loving homey and dont wanna go back. TYiA.
Curious is this is a polling frequency issue, I just unplugged it and its still showing online in the app… Just adding to my confusion. lol
Welcome!
Which app version?
Which protocol (like, zigbee)?
Issue seems to be reported 3 mo ago:
But apparently it’s not fully solved.
Please use the developers’ preferred way to report issues, in this case we should use the github link 
No, it should report the first values after a few seconds/minutes, except for battery levels (when using zigbee f.i.) > these can take up to 24h to appear.
Usually Homey doesn’t poll, sensors send changed values to Homey;
in case something’s wrong with the connection, no event data arrives @ Homey (and there’s no error notification of any kind 
)
For zigbee devices this is unfortunately completely normal @ Homey.
It just doesn’t consider, f.i. zigbee, devices to be offline / unreachable after a certain amount of time of no data traffic
Hey @Peter_Kawa , thank you for the quick response.
Homey App version: Android 10.0.0
Third Reality app version: 1.0.266
Protocol: Zigbee (but setup via the app when adding the device)
I will browse that other thread, thank you again!
If the issue with the ThirdReality Zigbee app is not yet fixed, you can also consider getting a ThirdReality Smart Hub Gen2+ and adding it using this app:
The presence sensor is not yet supported by the app, but I can definitely add support for it.
I’m hoping to not have too many external hubs, but I do like this sensor alot lol. Thanks I’ll try it out!
Ok so what does this hub and app do for me though I’m confused? Do I add the hub to the homey app? Or do I do it with it’s own app, add the sensor to the hub in that app? How can homey pair the sensor through the hub? Sorry I’m a little confused.
