I bought some Third Reality contact sensors and motion sensors. Added them to Homey, no problem and they worked as intended … for about a day. Now they no longer report their status back to Homey. They still show as connected but no updates. I tried repairing them and sometimes they’ll work again f…

Sensors that stop responding after some time is starting to become a common issue with Homey. There are many reports of it here on the forum.

Maybe they’re out of range? How far is the nearest router (mains powered) device from the sensor? How many routers and end devices do you have connected to Homey?

Don’t think it’s a range issue. The motion sensor is in the hallway outside the room where I have my Homey. Also, other zigbee sensors (like the aeotec ones) work fine. This is the first time I used Third Reality devices, so wasn’t sure if this was an issue with that brand or an issue with Homey. S…

It’s likely not an issue with the brand itself. I use ThirdReality smart plugs with a ThirdReality hub (integrated in Homey via Google Home and virtual devices) and I don’t have an issue there. I’ve never used them directly to Homey. What information is shown here? Is there a “Route” column (only o…

No Route column (I have the Mini). Out of curiosity, why not connect your plugs directly to Homey? Is there any benefit in doing it your way? I can see how this works for plugs, but don’t think it would be a solution for sensors.

[image] Bruno.G: Is there any benefit in doing it your way? Yes, you can get firmware updates (OTA) only by using their hub. Unfortunately, Third Reality sensors are AFAIK not supported in Google Home (it depends on if the ThirdReality cloud service exposes the sensors to Google Home, I don’t…

Good point about the firmware updates; those slipped my mind for a sec. (even though it’s why I got their hub as well; I got the Gen2 Plus). I tested it with one of the motion sensors using the hub and it shows up in Google Home. However, it doesn’t update it’s status immediatly, and I can see no w…

[image] Bruno.G: I got the Gen2 Plus) I have the same model. Also Gen2 plus [image] Bruno.G: I tested it with one of the motion sensors using the hub and it shows up in Google Home. However, it doesn’t update it’s status immediatly, and I can see no way to get it to talk to Homey. It …

I had similar issues and had posted this in another thread… High level.. ThirdReality zigbee devices were all going offline and getting errors. I changed my Orbi Wifi Mesh 2.5Ghz to channel 1… rebooted the Orbi and the Homey… that fixed it… (so far).. good luck!

Useful zigbee (tuning) info (as zigbee is only plug & play when you’re very lucky): [image] Advanced Zigbee Troubleshooting on Homey Tutorials If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optim…

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Questions & Help

Peter_Kawa March 31, 2026, 11:46pm 11

Useful zigbee (tuning) info (as zigbee is only plug & play when you’re very lucky):

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