Some Matter devices unavailable

Devices
1

Hello all,

So for a couple of weeks I’ve had 2x Shelly Plug S Gen 3 connected directly via Matter to Homey but suddenly since about a week they stopped working (simply says unavailable / offline in the homey app). The Nuki Smart Lock Pro Gen 5 works fine and is also connected via Thread over Matter.

Is there a way to repair/fix those unavailable devices or see somewhere an overview of Matter devices and a way to re-establish them in some way?

If I restart Homey they appear online again but after a few minutes same thing.

Thanks

2

I run into the same issue with latest firmware 12.5.2. The devices are available in Apple Home app, but home show it as unreachable. I restarted all my thread border routers, the homey too. Won’t work :frowning:

3

Got a similar problem. I have a flow that resets my modem by switching off and on a matter powerplug. However, since 12.5.2 it won’t switch on anymore. I also had 12.5.2.rc3 running and that didn’t had that problem.

Seems matter now needs wifi instead of thread network?

4

That will depend on the device: if it uses Matter-over-Thread it will connect using Thread;

if it uses Matter-over-wifi it will connect using wifi.

5

I had to unplug the matter device (shelly plug gen 3) and after plugging it back in (power) it came back.

1 Like