Hoi,
I have 21 Sonoff M5 light switches using Matter technology. Unfortunately, they always lose connection every few days and cannot be switched from the Homey app and the automation processes do not run. In the meantime, I can switch from the eWelink app, but not with the Homey Pro.
I always get the error message Timeout after 10000ms.
What can I do? How can I operate this reliably?
What should I do differently?
Thank you in advance for your answers!
Regards,
Zsolt
Do you use Zigbee devices as well @ Homey?
Because Thread and Zigbee share the same chip, it’s not recommended to use both protocols at the same time.
You could choose to use a 3rd party Thread border router f.i., like Google Hub
Hi,
I also use Zigbee devices. I also have Aqara switches and motion sensors.
There is no problem with them.
I don’t want to use another Matter hub unless I have to, because the automations are mixed between Zigbee and Matter devices.
Maybe there’s a solution?
Thanks,
Zsolt
Hi @vzsolti
Did you find a solution to your issue? I too have a number of matter devices which intermittently lose connection with my Homey Pro (and also Homey Self Hosted on RPi 4b). I’ve a mix of matter and Zigbee devices so would prefer a firmware/software fix rather than swapping out costly hardware.
