What type of Ring Doorbell do you have? (Not all Doorbells are capable of getting a snapshot when there is a recording active)
It’s best to use 2 flows, one that send the command to grab a snapshot when the Doorbell is rang and another one that has the Snapshot is grabbed card as a trigger and do the actual sending of the snapshot. That’s the best way to prevent timing issues.
You should however be able to see a snapshot in the device. Could you please stop and start the app, what a minute or 2 to let the app settle and next open the Ring Doorbell in the Homey Smartphone app and see what happens. If there is still no Snapshot shown, please send me a Diagnostics Report.
