Problem connecting Doorbird via Doorbird app on Homey

🇳🇱 Nederlands (Dutch) Vragen & hulp
1

Hi,
I have installed the Doorbird App on my Homey.
When i want to add the doorbird device it finds it with its ip adress.
Then i enter the username and password for this device and then it comes with the update notification screen. When i press next i get: Error. Cannot read property áddress’of undefined.

I have a Doorbird D2101V cable connected to the network.
Everything works fine with the Doorbird android app on my phone.

Can you please help me?

Thanks,
Alfred Zuidema

2 Likes
2

Hi Alfred

Same here. Did you get an answer to that?

Thanks

3

Same here, still no answer ?

4

Did you ever get this to work? I’m having the same issue

5

It still doesnot work for me.

6

It still does not work for me, i had zero response on my question.

7

Same here , still not possible to Connect .

Any advice ?

8

Same

9

After filling in your user data (username and password) in the homey app (to add the doorbird) there is a button “continue” (resulting in the error “Cannot read property áddress’of undefined.”) . However, if you fill in your data and then scroll down you will find a button called “login”. By pressing that (instead of continue) I got my homey to pair with doorbird, it’s now available in my Homey App

10

Hi All, trying to login to doorbird IP video Door station D1101 KV via Homey. Its driving me crazy!
Which account do use to login to the doorbird?
Do i use the App User or the App Admin? I’ve tried both and i keep getting "Error: 401 this user is not authorised, make sure you have created the user in the app and entered the correct details.
I’ve even tried creating a new user under “User Management” in the app and tried those credentials and still the same outcome. Anyone have any ideas?

11

Maybe instructions are present in the app topic

12

I worked it out, i had to use the App user and its now working. Thankyou!

13

Had the same issue and finally figured it out!

Here’s what you need to do:

  • Go to https://webadmin.doorbird.com/ and log in as your Doorbird admin
  • Navigate to Users
  • Select the user account you used to log in to Doorbird when you added the device to Homey
  • Under Permissions, enable API Operator and save
  • Go back to Homey and select your Doorbird device
  • Open Device Settings, and under Maintenance, click “Set URLs for notifications”

It should now work just fine.

Also, if you grant API access before adding the device, I think that will solve the 403 error during the initial setup.