Problem adding devices in Homey Pro 2019

Questions & Help
1

Dear Sir,

I own a Homey Pro 2019 and recently decided to perform a factory reset to organize my device network. After the reset, I re-added all devices, starting with those connected to power (routers with neutral). The powered devices were added without issues, but I encountered difficulties when connecting battery-powered devices.

Aqara devices, such as:

  • motion sensor,
  • temperature sensor,
  • two-button remote,

during the pairing attempt display a message about starting the pairing process, but after some time, an error appears indicating a timeout and connection interruption.

Interestingly, other battery-powered devices, such as the Philips motion sensor or the Aqara water leak sensor, were successfully connected without any issues.

Additionally, I noticed that one of the powered devices (router) spontaneously lost connection. I have the impression that when one device loses connectivity, only then can I add another – but in such a case, some other device always stops working.

Currently, I have 50 devices connected, but I am still missing about 10 battery-powered devices to complete the network. I was hoping the reset would resolve the previous connectivity issues, which I attributed to the incorrect order of adding devices (at that time, I sometimes added battery-powered ones before the powered ones). Unfortunately, the problem persists and is becoming frustrating.

I kindly ask for support in resolving this issue. Is there any procedure or guideline that could help in correctly adding the remaining devices?

Thank you in advance for your help

2

The official guidelines can be found here: https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro

Also note that “Using Zigbee routers, you can create a stable Zigbee network of around 30-40 devices with Homey”.

3

This is incredibly interesting what you’re saying, because when I bought Homey Pro 2019, they said you could connect up to 255 devices. Now it turns out that it’s only 30-40?

4

I don’t know if it was Athom who ever said that 255 devices was the limit, but if they did, it was probably the marketing department that did that.

5

Do you think buying Homey Pro 2023 will solve my problems? Honestly, I was disappointed with Homey Pro 2019.

6

I don’t know, there are a lot of people that have Zigbee issues with that model too.

7

Afaik, this is the quantity for Z-Wave devices.