Philips Hue bulbs won't connect

Devices
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1

Hi there,
I have just bought a Homey Pro (2023) after having used a Samsung Smartthings hub for years.

I am having problems getting all of my Philips Hue bulbs to connect. I have 18 bulbs in total, and can only get 5 of them to connect to the Homey.

So far, I’ve tried:

  • Manual reset of the bulbs
  • Factory reset by using a Philips dimmer switch
  • Searching for the bulbs with the “Philips Hue, without the bridge” app. Both the finished and the experimental versions.
  • Searching for the bulbs directly with the Zigbee app.

After resetting the bulbs the Hue dimmer switch, I can connect to the bulbs with the Philips Hue app, but Homey won’t.

I have also tested a new Hue bulb, and Homey finds this one immediately.

Have anyone here had this issue? Looking forward to any tips and suggestions.

Kind regards,
Kai.

2

Maybe you have some old Hue lamps, which don’t do Zigbee.

3

Which Homey App do you use. Without or with the Hue Bridge?

4

These ones are 2 years old. They were bought at the same time as the 5 I am able to connect.

5

Philips Hue, without the bridge. I’ve tested both the finished and the experimental version.

6

For the lights (zigbee routers) which have to be a direct zigbee child: pair them really close to Homey, like 2 centimeters.

7

Thanks for the tip, Peter. I will try that.