In your experience would having a pro-mini or pro help with similar issues? - I really appreciate you working with me on this issue.
Additionally do you recommend either devices? I’ve seen complaints about connection issues about mini pro / bridge combo.
I’ve posted a diagnostic report with the following code: aed463d3-1a9f-48ab-a59c-4f1a1b2d6e3b
I don’t know to be honest as I haven’t seen this issue reported before, so I’m not sure where the problem is.
I’ve not used the mini, so again I can’t say anything about it’s issues. I have had various Pro models over the last 8 or 9 years and I am generally happy with them, although nothing is perfect.
I will try to find it when I am next on my PC. Unfortunately, the emails go to SwitchBot, so I have to login to the developer portal to see them.
I just purchased a homey pro. I will post an update once ive set that up.
Hello @Adrian_Rockall and happy (possibly early) new years! I just setup my homie pro 2019 and it seems to have the same exact issue.
Here is my complete log history:
Is that after adding a device?
Once you add a device it should log in and create the OAUTH2 client.
Ok, so the API is only reporting 2 devices according to the log. I think you need to contact SwitchBot via the SwitchBot mobile app, explain the problem and ask if they can check your account.
P.s. you might want to delete the previous post just in case someone tries to use that token. I’m not sure if it’s possible to do anything with it, but better be safe. If you use the Send Log button the message comes straight to me and no one else will see it.
I reached out to switchbot support and they were not that helpful. Apparently their API support is not by them? (Not sure if support was mistaken)
I ended up deleting my hub/all devices and adding them all back to the switchbot and it seems to have fixed my issue. Thank you very much for helping on this @Adrian_Rockall
Unfortunately, SwitchBot support are very quick to dismiss any issues involving the API, but in cases like this it’s an account issue. I have no insights in users accounts, so I am unable to assist and it can take a few messages to them to make them listen.
I have my contact at SwitchBot that can help for general API issues, but he can’t discuss individual user issues with me.
I had the same issue, reached out to Switchbot, and same result. So for me the solution to delete the Switchbot app in Homey Pro 2026 and 2023, but the Outdoor and Meter Plus aren’t showing when I use the Hub, but it workes by Bluetooth most of teh time
Maybe they aren’t in cloud mode yet? Open the SwitchBot mobile app and choose one of the meters that isn’t showing up. If it shows a popup asking to enable the cloud sync you can enable it and try pairing again
