Hi everyone, I have recently started noticing that several of my Matter devices randomly show as offline or unavailable. I am seeing the same behavior in both the Nanoleaf and IKEA apps.
The IKEA devices are a fairly new addition to my setup, so I’m wondering if there could be some compatibility or network issue involved. Has anyone else experienced Matter devices frequently going offline with the HP23? Where would you recommend I start troubleshooting?
Hi! Well its difficult where i should start to help because i spend a lot of time already with Thread-Matter problems in my system the last months…first i recommend to read a summery of this thread below…then you have an quick overview about different reasons ans how complex this topic is or what could cause problems maybe, if you have delimit your own problems we can help you furhter or you contact Athom support directly…hopefully my answer help you to start with your troubleshooting!
The free Android Thread Network Diagnostics app is a good way to explore Thread connectivity issues. There is also an iOS version but I haven’t used it.
Andy
