Quite annoying… I bought a Honey Bridge and when setting it up, I am prompted for a closed beta program code. I signed up but no code arrived… Seems there is a que… Wish the package stated this or someone at the store informed me…
Hi all, and of course mostly @Christian_Rokseth . I just wanted to quickly jump in and clarify some things.
Every Homey Bridge order should get an access code within 24 hours, and often earlier. Normally this is before your Homey Bridge arrives. This code is sent via our Mailchimp email system - please check your spam and your ‘promotions’ tab in your email client to check.
Next to that, there was indeed an error for four hours yesterday where people that applied for the beta via our website didn’t get a code because, indeed, a generator ran out. That has been fixed. New codes can be obtained via the website like before, and the email will now show a code again.
All the people in between have received a code as well, again via the Mailchimp email system we also use to send codes to people ordering Homey Bridge. However, this system filters double addresses, so it could be that you have only received the first one for your Homey Bridge order, but can’t seem to find it.
If, for some strange reason, you still do not have a code, you can always contact our support for it like others suggested, or, more simple, just register for the beta on our website with any other email address that you own, and get one in your email immediately. Codes are not linked to email addresses so it’s easy to obtain it there.
We’re sorry for the confusion - it seems like the Homey Bridge order code was lost somewhere (please do check your promotions tab etc. as well as it can sit there), and at the same time the website-based system was temporarily broken. That’s on us.