Issue Homey setup

Questions & Help
1

I am trying to setup a Homey Pro (used device but been reset) following the ordinary setup guide, but after a few steps I get stuck in a loop with no end. Just keeps me in a never ending loop between step 3 and 9 below.

  1. Homey flashes yellow and asks me to open the app and follow the instructions.
  2. I login using my account
  3. “Add a new Homey”
  4. “Configure Homey Pro”
  5. Upon request I open Wifi-settings and connect to the “HomeySetup–XXXXXX” device.
  6. Going back to the Homey-app again, I click the “start settings”-button.
  7. I choose language “English”
  8. Now it asks me to “Get the Homey-app”, though it’s already installed. No other options available.
  9. It takes me to Apple Appstore where I can open the Homey-app again - which takes me to step 3 again.

So I’m stuck in this loop between step 3 and 9 without no options to proceed further with the setup.
Haven’t found any solution in the forum. Does anybody know how to get through this?

2

Not to nag or troll, but it works on Android. Maybe you can borrow one and use it just for the setup?
Or,
install Firefox on a pc / laptop and follow this link http://setup.athom.com

3

No worries :slight_smile: Yes, I have tried Android without success. Same result as with iOS.
I tried Firefox on a pc now, but it only takes me to download the app at Appstore or Google Play. Doesn’t seem to get me anywhere unfortunately.

4

Thx!
Press the alt button (Option on MAC) until the extra option “continue in the browser” appears.

It’s odd it doesn’t work on Android as well…
I used it several times with the Android Homey app without any issues.
Did you install a recent app version?
Does this howto make a difference?

5

Thank you very much Peter. After many tries I could proceed with the setup in Firefox and it started to download/update the firmware. Though it is now stuck in update mode (purple light) and nothing happens. I let the Homey be during the night hoping the update would finish after many hours, but no luck. The purple light keeps flashing and the Homey is unreachable. I have tried to pull the plug, waiting for more than 15 minutes before restart. And also the upside down-manoeuver after 5-10 seconds but purple light keeps flashing. Also have tried using a different more powerful adapter. Just lost.

6

YW!
It sounds like the “red ring of death”… not much you can do.
Contact support:
https://support.athom.com/hc/requests/new

7

Yes, ended up in having to send the Homey pro to Athom NL for a software fix.