IR control sends commands too many times

[roberto2391]

Yes, I have installed the new device infrared and also set as the minimum repetitions allowed → 1

But is not working due to is repeated twice, for example when I click on channel 3 on my hisense tv is executed 33 channel.
video example
please help here @Athome_homey
thanks
regards

[Dijker]

@roberto2391

please help here

Pls use your tags wisely
That is just a community member like you @roberto2391

@JPe4619

if this is not working, then contact Athom. support@athom.com

Don’t expect answers from Athom on individual issues here on the community. They have the Athom support for that Support | Homey