Integration of Hikvision IP Camera with Homey Pro

We are using Homey Pro device with different protocol like Z-Wave, KNX, IP, etc.

However, we are facing issue in adding Hikvision AcuSense IP Camera, as buttons on the app is not working.

Welcome to the community,
What app are you using and please provide a screenshot of what isn’t working.

Which app do you use?

Or an other one?