Homey Web App: Flow cards / variables not loading, “Card unavailable”, then Homey Offline via cloud

Questions & Help
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1

Hi everyone,

I’m having a serious issue with my Homey when using the Web App via cloud.

At some point Homey stopped properly delivering data to the Web App: flow cards, variables, apps and Advanced Flow card metadata are missing or unavailable. The automations themselves still seem to run, so this looks like a visual/API/cloud data delivery issue rather than all flows being broken.

Symptoms:

  • Existing automations continue to work.

  • In Advanced Flow many cards show as “Card unavailable”.

  • When I try to add a card in the “When…” column, the popup is empty/blank.

  • Logic variables / tokens show as empty, e.g. “No variables”, even though variables exist.

  • App/flow card lists sometimes do not load.

  • This happens on different devices/browsers, so it does not look like a browser cache issue.

    I am using Homey through the cloud

2

Hi,

Seems related to the issues reported in the topic below;
Maybe there’s some useful info to find:

4

Yes, I see it, but the main solution does not fit my problem. For me, everything depends on how it is opened, through which browser or device (I tried several) – they do not help to solve. All automation is working, variables are used, the “When”, “And..” and “Then” scenarios are empty, although there are devices and apps

However, Apps sometimes disappear in Setting, until I reload the page

5

Strangely, there are cards in the scripts from the phone, and variables are also displayed. I live in Russia and I need a VPN for Homey Pro to work correctly, maybe that’s the problem.

6

The main solution is not a generic solution.
At my end a little bug of an app was the culprit, but that was pretty hard to discover.

8

I’ll take a closer look then, thank you. For information, this happened after I downloaded “Weather by Open-Meteo”, before that everything was working. Deleting this app and restarting homey pro does not help

9

Note that the mobile app communicates via your local network, while the web app often uses the cloud, so that might cause differences. Are you sure your Homey and the device you’re accessing it from are both behind the VPN?

Can you open DevTools (F12 key) and select the Network tab? Do you see any failed requests?